Peachstate Insurance

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Address: 2517 Spring Rd SE, Smyrna, GA 30080, USA

Phone: (770) 817-3559

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State: Georgia

Zip Code: 30080

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Reviews

I have had peachstate auto insurance for over 3 years, maybe more at this time. My Broker Andrew was so great!!! I could call at anytime to ask for assistance and get above and beyond my expectation. Recently, I had some trouble with my vehicle and needed to contact my Roadside Assistance. I could not find the number in my phone for some reason so I called Peach State. The person who answered the phone and advised me that I did not have Roadside Assistance. I attempted to explain to her that I have always had it. I told her when I called in Feb 2017 to get information I was told that I did not have it at that time as well, however; when I called my insurance carrier they mentioned I did. I was able to get the roadside assistance at that time. She said "well you don't have it now"! We begin to exchange words and she hung up on me. When I called back for further assistance she gave me the number to Roadside (after saying SHE DID NOT HAVE IT) during my initial call. They then said I don't show active in there system. When I asked for a Manger, this young lady begin to tell me that she WAS the Manager. So let me run this back. Long standing Customer, Faithful to PeachState, Advised you that I have had this issue in the past, OH AND IN Distress and you tell me there is nothing you can do. 

I called back today to see if she can contact the insurance company to see what was going on with my policy ( my broker, it thought) and she told me " i gave you the number Saturday, you can call them). She continued to talk over me like she had in the past. Customer Service is EVERYTHING. I told her that I would be looking into changing my policy to another Peach State Auto insurance LOL. Her reply was " Sure, you will have to cancel your policy with us, pay more else where along with a deposit" What service. I have sent many people to this place, and I will NOT do that as long as she is there (Lorena). I don't trust my policy in her hands.

 8 years ago (17-05-2017)

Terrible, gave me a quote after getting all my info. First bill came around and my bill was 50$ more then what they said. I even called a week prior to confirm the amount and date and it was fine until I called to pay. I won't recommend this company to anybody. I said a declaration for one amount and received another with no notice. Basically took my money and told me there was nothing they could do as a paying customer. Reporting this company.

 8 years ago (24-03-2017)

Was very happy with company and pricing until I tried to contact them on a friday night at 9pm and they do not have a 24hr number to contact customer service. That is not a good thing when I need answers and there's no one to call.

 8 years ago (25-03-2017)

I was at my wits end looking for affordable insurance until I found peach state insurance! Andrew and Markeya were extremely helpful! I was able to get insurance and save over $150 a month!!!!!! I could lot be happier!!!

 9 years ago (03-05-2016)

Markeya & Andrew are awesome!!  Great customer service and gave me an awesome rate. Thanks guys!

 9 years ago (27-05-2016)

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