Persons Auto Repair

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About

Owner; Herb Persons

Story

We are a family owned auto repair business since 1979. We are a member of the Better Business Bur.
We are a Napa Auto Care Center and A C Delco Auto Care Center.

Address: 3448 S Burdick, Kalamazoo, Mi 49001, Kalamazoo, MI 49001, USA

Phone: (269) 382-0614

Website

moc.nsm@8443rap

State: Michigan

Zip Code: 49001

Opening Hours

Monday: 7:30 AM – 5:30 PM
Tuesday: 7:30 AM – 5:30 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 5:30 PM
Friday: 7:30 AM – 5:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Friendly Family Business With Professional, Quality Service. Fair, Competitive Prices. Attentive Advice. I'm Thankful To Have Persons Like Herb Persons To Recommend.

 7 years ago (12-12-2017)

Persons has excellent service all the way around. I was having a transmission issue with my Explorer and the shop I had taken it to referred me to them. They were unable to diagnose the issue because the codes my PCM was showing were not definitive and they wanted to eliminate the possibility of it being a PCM issue. I made an appointment and was planning on waiting their while they diagnosed the issue. When I arrived I realized they do not have a waiting room so I was going to reschedule because I did not have any alternate transportation arranged.  When I told them I would have to reschedule the owner Herb, asked where I needed to go and offered to have his wife give me a ride. They called me later that day when they had completed their tests and again I was offered to be picked up and brought back to their shop. When I got back to Persons not only did Herb explain exactly what was done but he was able to tell me the exact cause of my issue. He also called the shop that had referred me to them and told them what the issue was. I couldn't be happier with Persons. Their customer service is better than any chain shop could ever hope for and they were able to diagnose my problem inexpensively. Not only did they not charge me for the rides to and from, but my overall bill for the two hours of diagnostics cost me $96.00. I absoulty recommend them to anyone who is looking for an honest and trustworthy shop in the Kalamazoo / Portage area. Their diagnosis is great, their prices are great and their customer service is even greater.

 7 years ago (05-02-2018)

Herb Persons and company gave us excellent service at a fair price at a time when we needed it most. We feel incredibly fortunate to find an auto repair resource who is talented, trustworthy and takes the quality of his work so personally. I would recommend them to anyone without hesitation.

 7 years ago (13-10-2017)

No one ever likes spending money on car repairs, but I will gladly go back to Persons the next time my car is in need of a service! They get the job done in a timely manner and for an extremely reasonable price! It is a sweet and friendly family owned business, I don't plan on taking my car anywhere else from now on!

 7 years ago (31-07-2017)

Brought a car in after being hydrolocked to have the issue diagnosed. Was told the diagnosis price would be no more than $100. They found the problem was water blocking the cold air intake and then proceeded to fix the problem without consulting. Granted it was a very easy fix just drying it out but to then charge nearly $200 for the work, 2/5. They we prompt and got the job done, but not the honest mechanic I wish to take my car back to.

 7 years ago (23-10-2017)

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