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Popeyes Louisiana Kitchen

  1. Rio Rancho
  2. Rio Rancho Fast Food
  3. Rio Rancho Chicken Wings

Reviews, get directions and contact details for Popeyes Louisiana Kitchen

Popeyes Louisiana Kitchen
Address: 4100 Southern Blvd SE , Rio Rancho 87124, NM, US
Phone: (575) 249-4514
State: NM
City: Rio Rancho
Zip Code: 87124


Opening Hours

Monday: 10:00-00:00
Tuesday: 10:00-00:00
Wednesday: 10:00-00:00
Thursday: 10:00-00:00
Friday: 10:00-00:00
Saturday: 10:00-00:00
Sunday: 10:00-00:00

Update Info

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Reviews
Got my food rather quickly and the staff was friendly enough. But I got 2 Spicy chicken sandwiches And they put the smallest amount of hot sauce they possibly couldTo the point it's not even really a spicy chicken sandwich. I have had popeye's spicy chicken sandwich before and this was not the normal but this is the 1st time I've been to this location.
I spent 30 minutes in drive-thru! They had the lobby closed. One man stopped by my car to tell the lady at the window that he ordered on line, but can't go inside to pick up his order. The girl told him, "Dude, I have all these orders in line and most of them are online orders also. Did you get in line?" Needless to say, the man told her he didn't order online ahead of time just to wait an hour in line. This Popeye's seriously needs more workers and better management. Cars were wrapped around the building!
I don’t even know where to begin, but I’ll cut it short, placed a large online order for my family for dinner, and when I showed up to pick it up I was told they wouldn’t fulfill my order at all, just because they didn’t have mild tenders. I wasn’t given a replacement, I wasn’t even given any of my sides. The manager was so so rude as well as the woman working up front with her. I could tell immediately that the staff was very overwhelmed, I absolutely would not have minded at all to wait for a substitution of some kind, or even just a kind apology? I can’t believe the people that were working tonight couldn’t even just be decent human beings. They were all so so disrespectful and dismissive, I wouldn’t be surprised if they were contaminating peoples food. I do NOT recommend this location. I attached photos of the manager, the cashier, and the drive through guy, after they walked out on the chaos inside the restaurant
Decided to try this spicy chicken sandwich for lunch and sadly it wasn’t what I expected. The sandwich bun was hard and inside was moist from the pickles. The chicken it self was not crunchy it and it was wet and raw, it felt like it was in the heater to long and basically baked inside the bag. Couldn’t finish it, but will try it later hopefully it will be better
Spent 15 minutes in line behind two other cars. Never got my food. Was on my way to work, running ahead of schedule. But after sitting there all that time I had to leave without my food or I was going to be late. What the heck?? It's fast food people. Don't go in to my line of work. You wouldn't make it one day.
Ordering went fine. Nice girl at the counter took it and gave me my number. Sat down for a few minutes even though the place wasn't that busy and I saw the chicken was already cooked and under heat lamp. Called my number, picked up my order and drove home with is close enough. Got home, opened the box and saw they gave me rice instead of mashed with gravy so I took it back and asked for some fresh chicken which unfortunately wouldn't have made any difference since said chicken had been sitting under the lamp for a few hours. Manager seemed to belittle me about wanting some fresh chicken then I realized there was none that was fresh. I had to open the box to show her the rice instead of the mashed as well. Guess she thought I was lying. She could really use some new countertop manners considering the price and condition of their chicken. Got it home and mashed was good, biscuit was a hard brick and the chicken? Well let's just say the chicken was not what I expected since I used to frequent the location on San Mateo which was always good and fresh. The chicken is dry and tough including the skin but if that's what you like keep eating there since you obviously don't know good chicken. $10.32 for the worst meal I've had in a long time. Should have went to Lota for $8.00. Wish I had read these reviews before I wasted my money. Live and learn.
I try to have more patience with food establishments after the pandemic because for the staffing shortage… but the employee here was just rude. I had an up charge for Mac and cheese only to be told they don’t have It and I have to pick something else. We were missing several items and when I went to the counter to let them know the staff member tried to argue with me telling me I received my items already. I had to bring him to my table to physically show him I wasn’t lying. The food was okay, but the customer service is severely lacking and needs improvement.
The food is good but this location is very slow. There was several times I have been in the drive through and waited near 10 minutes to hear someone over the speaker. This isn't that big of a deal but I want my fast food to be fast! I know you feel me on that.
You can count on food being cold and staff just hanging around and that manager Anastasia was so rude wouldn’t even let me talk when I called to let her know my order was cold. Was shut down with her sobbing about how good of a job she does like I care less I just wanted my chicken to be edible. And then as I see the reviews I seen her write a review about the store. Please get your ducks in line and stop fake advertising Popeyes’s and work on your service in which you lack beyond. Plus a week before I went into the lobby and was waiting for my food when me and another customer witnessed her yelling at employees, if this is the kind of people you want running your stores Popeyes will be that restaurant everyone knows to stay far away from. By looking at the previous reviews it’s not that far from it. Be aware coming here. Make your own chicken for cheaper and save time both wins. Not worth it.
Like most of the world, Popeyes is short staffed. Fortunately, the staff they do have here are amazing and do they best they can under current circumstances! Once this store is staffed, I see it being one of the best place is Rio Rancho! Food is well worth the wait!
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