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Reviews, get directions and contact details for Papa Johns Pizza

Papa Johns Pizza
"For Papa Johns Pizza in Rio Rancho, NM, the secret to success is much like the secret to making a better pizza - the more you put into it, the more you get out of it. Whether it's our signature sauce, toppings, our original fresh dough, or even the box itself, we invest in our ingredients to ensure that we always give you the finest quality pizza. For you, it’s not just Better Ingredients. Better Pizza. It’s a family gathering, memorable birthday, work celebration or simply a great meal. It’s our goal to make sure you always have the best ingredients for every occasion. Call us at 505 896-4242 for delivery or stop by Ridgecrest Dr SE for carryout to order your favorite, pizza, breadsticks, or wings today!"
Address: 4300 Ridgecrest Dr SE Ste G , Rio Rancho 87124, NM, US
Phone: (505) 896-4242
State: NM
City: Rio Rancho
Zip Code: 87124


Opening Hours

Monday: 10:00-22:30
Tuesday: 10:00-22:30
Wednesday: 10:00-22:30
Thursday: 10:00-22:30
Friday: 10:00-00:00
Saturday: 10:00-00:00
Sunday: 10:00-22:30


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Reviews
I should read the reviews before ordering from the store. My 15 year old daughter works as a lifeguard in an outdoor swimming pool this summer. Last Friday she had a long shift until 9 pm. I decided to order pizza, appetizers, and a soda for my daughter, and the whole team of the lifeguards. It was supposed to be a surprize, so I didn't tell my daughter about it. When I picked her up, I asked how they all liked the pizza? The pizza was not delivered at all!!! My daughter was extremely hungry. I was shocked and mad!!! We used Papa Johns stores a lot and loved them when we lived in Missouri. I received a questionnaire to my email about my experience that night. I wrote everything I thought about the experience, and requested the manager to contact me via email. They asked for 48 hours for the response. We waited 48 hours, nothing has happened, and my husband called the store. They did not know about the situation, and blamed us that we did not call them the same day. We're canceling the transaction, and never ever again going to order anything from Papa Johns here in NM!
WARNING THIS IS THE WORST PAPA JOHNS NOT JUST IN THE STATE OF NEW MEXICO BUT IN ALL THE LOCATIONS COMBINED SAVE UR MONEY TIME AND HEALTH. DO NOT EAT HERE THIS LOCATION SHOULD BE SHUT DOWN PERMANENTLY!! This is the worst papa John's I have ever been too 1st they tried to get me to pay twice what the pizza was worth then when I ordered a large pizza they actually gave me a small I told them that I knew it was not a large and they would not even correct their mistake I also ordered cinnamon rolls that looked like they were about 10 days old. I will be calling their corporate office tmrw. and NEVER Coming back to this store.
Quick, prompt, and accurate! We are traveling through ABQ and stopped for the night. We thought pizza was a good option and hadn’t had Papa John’s in quite some time. My wife ordered online for pickup, and it was ready in the 20 minutes that the website said it would be ready in. The worker was friendly and helpful when I picked it up too! My only complaint was that when I arrived, gps Google and another gps provider took me to between the Albertson’s and the Target. Papa John’s is on the right hand side of Albertson’s. I’ve recommended the update on Google though so that it is accurate.
They forgot to give my husband one of our pizzas, so he had to go back for the pizza. When we opened up the pizza at home there is an obvious piece missing. Will Never go back to this location.
I have been ordering pizza from the same neighborhood Papa John's for several years, I love their pizza when they get it right. Lately I've been getting undercooked, very doughy crust, and I ask for square cut all the time and it's 50/50 with that request. I called the last time and asked for the manager, he was very pleasant and offered us a free pizza next time we order. I took him up on that today, and guess what?... a little doughy not raw, however, and still no square cut. How hard is it to get a pizza order right? Frustrated in Rio Rancho.
Worst papa johns I've ever used. Consistently luke warm needing microwaved. Always a let down. Tonight I waited 3 hours for our food to find out it was delivered to someone else. I even called to double check an hour in once it said on the way. After 3 total hours of waiting no one even called to inform me. This disrupted our life so heavily Tonight that a refund is like a slap in the face.
I've never ordered pizza from a company that makes a mistake every single time I've ordered my pizza. I would imagine they are only in business because they are giving credit to most customers. I wouldn't recommend this place to anyone..
Pizza was up to 20mins late cold food ridiculous this was a big disappointment they need to work on a better system to get your food to promptly!! We all have choices this will never be one of mine...
small and burnt. I ordered a large and got a personal. When I called the store they said their gluten free only comes in a small but when you go through the menus it let's you choose a large. I called and asked for large and all they could do is send the same thing instead of fixing my order and the website They also burnt it. I knew I should of waited and got Dions Pizza. I won't be ordering again from them. They also say no contact and I asked for the pizza to be left at the door, They still rang the door bell and stood there handing my pizza to me a 2 feet away. SMH
Papa Johns delivered my order to my neighbor's house over an hour after I ordered. They didn't even leave a receipt for the neighbor's kids to bring to me. This isn't the first time they've screwed up an order either. When I contacted customer service they didn't do anything at all. Thank you for a terrible experience.
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