Provident Credit Union (Walnut Creek Community Branch)

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Address: 742 Bancroft Rd, Walnut Creek, CA 94598, USA

Phone: (800) 632-4600

Website

State: California

City: Walnut Creek

Zip Code: 94598

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

Provident has decided to completely block all access to your own financial data! With no warning they have blacked services like Mint or PersonalCapital from being able to access online banking. Even the service they (still) advertise on their site Quicken WebConnect is broken.

Want to aggregate your financial information across multiple banks with PersonalCapital? NO
Want to use Mint to track bill payments and reminders? NO
Want to use Quickbooks Online or Xero to manage your business? NO

They also completely bungled the roll out of this 'upgrade' with absolutely ZERO communication to members either before OR after the change. When you call and talk to them they give you a BS line about 'hackers' and rudely hang up.

If their concern was actually security based, they could implement any one (or more) of many industry standard security procedures and still give members access to their own data. How about 2FA with a OTP? How about application specific passwords for aggregator sites? How about authorization of specific IPs/DNS sites? How about direct API connection to the services clients use?

This change is completely short sited and will discourage anyone who lives in the connected world of 2017 to leave. It is not 1992, and while I can live with an online banking site that looks like it is 1992, I can't stay at a bank that sets up a walled garden and blocks customers access to their own data.

This is an extinction level mistake.

 8 years ago (15-08-2017)

The Provident CU people are competent, courteous, and always make sure I have a good experience there. The round-up savings feature of their debit card make squirreling away money effortless.

 9 years ago (30-01-2017)

I think Provident Credit Union is the best.  Absolutely no complaints.  I was on the Board of Directors of Golden Gate Federal CU, which merged with Provident many years ago.  

Credit unions have advantages over banks --- no checking fees, for one.  I believe Bank of America charges about $120/year for checking -- over 5 years that works out to $600!  Sure there are fewer teller machines, but you can usually use any credit union teller machine without a fee.  Wells Fargo once had the audacity to charge me $1 for getting my checking balance on an ATM instead of online!  

I like the flexibility of Provident's line of credit.  There is a small annual charge ($25?), but I can take money out of my line of credit anytime, for as short or as long as I need.  If I need and extra $75 one week before a paycheck, it's available, and the interest meter (7%) stops immediately when I pay back the loan.  In other words, I don't get charged interest for an entire month or billing cycle, just the time I actually have the loan.  

I was at both Bank of America and Provident Credit Union today (Friday afternoon, a busy bank time).  The Bank of America branch had only two tellers working, and the line was at least 20 people long.  The Provident Credit Union branch line (Walnut Creek) at almost the same time was 3 or 4 persons long, with three tellers working, and a manager who would come out as needed.  

If you haven't used a credit union before, try it as a secondary account and see if it works for you.  You might find that you don't need a big name bank anymore, and get better fees and rates with the credit union!  

 10 years ago (31-07-2015)

I've been a Provident member for a little over 10 years. At first it was difficult to unhook from a big bank (Chase, originally I was with WAMU,) as there were certain 24 hour features I've given up, but I don't get charged hidden fees and extra junk like that.  Provident worked hard to retain my business and developed a personal relationship with me. They would explain what they could do to help resolve a feature I had before that I wasn't getting with them. I also have access to other credit union branch ATMs and ATMs throughout the country. I still miss certain features but the trade-off for personal service, no high fees and excellent rates on loans has been well worth it. If I have a credit transaction issue or stolen/lost card (knock on wood, I haven't), I have a 24 hour access line.

I'm all over the Bay Area for business and personal reasons, so I stop at different branches to fulfill my financial needs. This branch is no exception to its high standards of service, always having friendly and professional tellers, managers that will answer questions the teller might not know, etc.

While my main concern is getting business done, it's nice that every branch has a Kourig coffee maker I can grab a tea, coffee or hot chocolate depending on their supply. By no means does this make or break my opinion, as I go to the "bank" to complete financial transactions not free drinks, but it's a very nice and thoughtful touch to its branch members.

 9 years ago (20-12-2016)

I joined PCU about a year ago and have been very satisfied with the service I've received and the courtesy of the employees at my local branch in Walnut Creek, CA.  The branch manager there is also very knowledgeable.  

 10 years ago (05-11-2015)

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Provident Credit Union (Walnut Creek Community Branch)

Reviews, get directions and contact details for Provident Credit Union (Walnut Creek Community Branch)

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