Randal Lowe Enterprise

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Address: 505 Hames Rd, Marietta, GA 30060, USA

Phone: (770) 423-1660

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State: Georgia

Zip Code: 30060

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Reviews

If I could give the company zero stars I would. I would not recommend this company to anyone. They installed the plumbing in our home.  We have had constant plumbing issues.  Even lost hot water for months. When reaching out to this company they were unresponsive until we got our builder involved. The company found that one of the issues was due to a part that had gone bad.  Even after admitting the part should never go bad and knowing they are the ones that installed it, they still charged us. Bottom line, beware the company does not stand behind its work!!

 9 years ago (28-12-2017)

Called 24 hour emergency number on Saturday and STILL have yet to get someone to come fix the issue. I guess you are right...they pick and choose their customers. Just frustrated...may Heaven help them do better

 9 years ago (15-08-2017)

This must be the worst company on the planet. Stay away from these guys. Over charging you for services and will not come back if there is any problem. Avoid using this company. This is the worst customer service company I have ever experienced. If you hire these guys and something goes wrong they will take no responsibility and blame you for it. Shady Business Practices. Horrible customer service!!!!!! Zero Star if I can.

 9 years ago (08-05-2017)

Best plumbers in the world!

 9 years ago (24-11-2017)

This company does shoddy work and then fails to stand behind it.  If I could give Randall Lowe 0 stars I would, so beware, especially if you build a house and they are the chosen plumber for your builder.  Here's why:

In our multi-story home with an unfinished basement, this company failed to spend a minuscule amount of money to put small pieces of foam between the PVC water pipes and the wood studs in our home.  The result of this lack of buffer/insulation is that during winter, whenever hot water runs through the PVC and it rapidly expands and contracts due to the temperature differences, we hear the equivalent of a knocking sound inside our walls.  This occurred in two different locations in our home, one inside drywall and the other (fortunately) in the ceiling of our unfinished basement.  When Randall Lowe sent their warranty plumber our to service our complaint, even he noticed that had just a 2 cent piece of foam (and a couple of extra seconds of work) been used between the PVC and the stud, the problem could have been avoided.  Luckily, that work was easy.  The pipe inside the wall required the drywall to be cut and repaired afterwards.  Randall Lowe only serviced this complaint because our home was still under warranty, but the complete laziness and lack of attention to detail when the work was first completed is unacceptable.

My second experience with this company happened today when the drain line between our dishwasher and garbage disposal failed, causing gallons of water to cover our kitchen floor, ruining the hardwood surface.  I called a plumber to inspect and diagnose the problem, and he immediately noticed the incorrect installation of the rubber gasket that connects the drain hose to the disposal.  In our case, someone cut the hose too short, so rather than just cutting a new hose to the proper length, they stretched the rubber gasket at a 90 degree angle to make up for the inadequate hose length.  After 4 years, this rubber piece wore out prematurely and cracked, which caused our water damage.  To make matters worse, because this was a garbage disposal line (as well as dishwasher), the water going through it is likely to be contaminated with bacteria, food particles, etc., so now we have to undergo water damage mitigation that includes microbe treatment.

When I called Randall Lowe about this and explained the problem, they informed me that their warranty was only 2 years, and that the work was done properly the first time, signed off by our builder and us.  When I asked their supervisor if he expected this installation to fail after only 4 years, he deflected by saying he'd have to research the part itself and "google it".  I hardly expect an experienced plumber to need to look up a routine plumbing installation procedure on Google, not to mention the fact that they almost became indignant with me when I asked them to stand behind their work and at least inspect what they had originally done.  They refused.

This is one of the worst companies with which I have ever had the displeasure of interacting.  They seem to rest comfortably on their large residential contracts given to them by builders such as Sharp, and will only take service requests under warranty, even if their lazy, shoddy installation causes a premature failure out of warranty.  If you had this company install your plumbing, it might be wise to have a reputable firm take a look at the accuracy and correctness of Randall Lowe's work.

 10 years ago (09-09-2016)

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Randal Lowe Enterprise

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