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Reviews, get directions and contact details for RC Willey

About

RC Willey sells furniture, electronics, appliances, mattresses and flooring with locations in Salt Lake City, Las Vegas, Sacramento, Reno & Boise.

Story

RC Willey is a furniture store, electronics store, appliance store, mattress store and a flooring store with locations in Salt Lake City, Las Vegas, Sacramento, Reno & Boise.

We have a massive selection of living room furniture including sofas, sectionals & loveseats. We have tons of bedroom furniture including bedroom sets, bunkbeds, kids bedroom furniture, nightstands and dressers. In our electronics store we sell the newest tvs, 4K televisions, iPads, laptops, headphone and bluetooth speakers from Sony, Bose & Beats. Our appliance selection is massive as well with refrigerators, washers & dryers, cooktops & ranges, dishwashers, vacuums & microwave ovens from brands such as LG, Samsung, GE, Frigidaire and Whirlpool. We have mattresses for every budget and all sizes from twin, full, queen, king and California King mattresses from brands such as Serta, Tempur-Pedic, Beautyrest & Aireloom. We also sell and install flooring including carpet, wood, laminate & tile from Stainmaster, Mohawk, Shaw, and Tuftex. On top of all this we offer a variety of outdoor furniture including patio sets, patio tables and chairs and BBQ grills from Weber and Traeger.

RC Willey is your one stop shop for everything home. With 7 locations in Utah: Draper, Murray, Orem Mall, Riverdale, Salt Lake City and Syracuse, 2 locations in Las Vegas: Henderson & Summerlin, Nevada, and locations in Reno, Boise, and Sacramento. We offer in-home delivery starting at $59 for a whole year, and many of our products are in-stock and can be delivered or picked up today. You will be impressed by our service and selection of living room furniture, bedroom furniture, dining room furniture, baby nursery furniture, kitchen appliances, laundry appliances, electronics, televisions, mattresses, flooring and more.

Address: 693 E University Pkwy, Orem, UT 84097, USA
Phone: (801) 227-8800
moc.yelliwcr@mero
State: Utah
City: Orem
Zip Code: 84097


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: Closed

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Reviews
Very disappointed with the customer service. We spent a lot of money here on lots of new furniture. Our dining room table has never been set up correctly. They came out and tried to fix and it did not fix it fully. They just brought us a new glass top with no parts to attach it. It is now completely unusable and has been for over a month and they have been out three times and nothing has happened. We have to keep calling and they just keep pushing it off. Now our table won’t be fixed for three to four weeks. Sadly would not recommend and will not be purchasing from them again.
7 years ago (13-03-2018)
My experience with this store has been a customer service nightmare. I ordered a bedroom set, delivered with 1 piece unusably broken and another badly scratched. When I called to resolve this, I waited on hold for a grand total of 90 minutes only to be transferred to the wrong department twice, and was finally hung up on. I had to practically beg an operator for service/anyone who could help me. I was finally able to speak with a customer service rep who scheduled me for an exchange delivery several days later. The morning of, I even called again to confirm the delivery was supposed to be coming that day. It was. I took work off (for the second time) to receive this. NEVER SHOWED, didn't even call. I held for another 45 minutes to speak to customer service, and asked for a supervisor who told me, and I quote: "I don't know what's happened to the delivery. I don't know what any of these notes mean. How weird. I'm going to call corporate and then give you a call back very soon!" Of course I never received this call. I'm left with 2 damaged pieces and absolutely no idea when, if EVER, I can expect this delivery. I am so disappointed that the professionalism of my salesperson has been so laughably unmatched by this customer service department. 5 days after my initial complaint and this has not even begun to being resolved. I might as well have not called at all. Exhausting waste of time and money. Will not shop again or recommend, ever. My next step will be to visit the store and speak to someone in person, and hopefully someday even get my delivery. 0/10.
7 years ago (03-01-2018)
I am a long time customer of RC Willey. I have purchased furniture, appliances, electronics, and outdoor equipment. I have always found the quality of the products they carry to be excellent, their prices have been competitive, and their employees are friendly and efficient. I have saved money by using their great credit programs. I even use RC Willey credit at other businesses like Big O Tire. I highly recommend to everyone.
7 years ago (12-02-2018)
Hands down an amazing experience! Tyler Hartle was super helpful and went above and beyond to help us find exactly what we were looking for. He made the process easy and even worked with us with all the stress with moving into our new home! We’re super excited for our new table and new couches!! Definitely would go back and would highly recommend to anyone to work with Tyler! Thank you Tyler and RC Willey!
7 years ago (29-01-2018)
RC Willey takes customer service to a whole new level! My husband and I, after moving into our new house, turned to RC Willey for our furnishing needs, and boy was that a smart move! More than happy with the quality of the products we bought, the quick delivery of the products, and the great help we had from the staff during each purchase! 10/10 recommend :)
7 years ago (05-02-2018)
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