Rooms To Go Kids

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Address: 2600 N Central Expy, Plano, TX 75074, USA

Phone: (972) 398-1522

Website

State: Texas

City: Plano

Zip Code: 75074

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

Worst buying experience of my life, point blank! I will never buy furniture from another one of their locations again. First, the completely didn't show up for the scheduled delivery day and didn't even have the common curiosity to give me a call. They just randomly set up a new time and date. I scheduled this appointment in conjunction with a move out of state and I ended up having to reschedule my moving services. When they ended up finally delivering my items the driver slammed down my brand new chair snapping the leg completely off of it and the forgot to deliver 2 of the designer throw pillows. The CS staff apologies as most would, however, they told me they couldn't get me a new chair for a couple of weeks. They were aware of my move out of state and said we don't deliver to that state and ended up stating that I would have to bring the chair into their store if I wanted a return. I was unable to as I had movers scheduled and a loaded trailer behind my truck. Not sure how them breaking a chair now became my problem when they already missed a delivery date, broke a chair, and forgot the pillows. I could rant and rant all day about how terrible my experience was, but I think you get the point. Never was this fixed, I still have a broken chair, and oh by the way, if you pay to have your furniture treated with the stain inhibitor product they offer they will never tell you that if you are not in the local area that the product will not be warrantied since you are no longer in their service area. They sell it as a life long product with protection guarantee for life, but once you need them they will fail you too. And still to this day I have not been helped by the local store, store manager or corporate Rooms to go. Stay away, stay far away.

 7 years ago (19-02-2018)

The selection is large.  The staff is friendly and helpful.  The purchase process is very streamlined.  Our items were delivered quickly by professionals.  They did not try to leave before we were satisfied.
I recommend this furniture store and I will shop here again.

 8 years ago (25-01-2018)

A few years ago we had an issue with rooms to go and we vowed never to give them business again. 

My wife found a couple things she wanted and we broke our vow and returned to give them business. I was amazed by the difference in customer service that we experienced now as compared to back then. 

We worked with Tim Green and he was helpful and honest. I can say that we will use him for all orders moving forward and I personally recommend him. 

We also spoke personally to Juan, the store manager, and he was extremely helpful and courteous. He explained the new philosophy for the company and what that means for the customer. 

Our overall experience was fantastic. There was no pressure or deceit. Give this location a try for sure!!

 8 years ago (14-10-2017)

The sales person followed us around the whole time that we were there. Normally when you walk in they will greet you and ask "if you need any help" and if you say no, they will give their name and say "well let me know if you need any help" and will allow you to browse and periodically check on you. This lady followed us around the whole entire time talking. I couldn't even focus on what I was looking for. Not taking away from the fact that she was a nice lady, but geesh...let me look in peace. That really annoys some customers.

 8 years ago (09-12-2017)

Talk to Ryan I think is good name.  Task guy who's dad works at the Rockwall store.  Nice and helpful and doesn't complain if he stays after closing.

 7 years ago (03-02-2018)

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Rooms To Go Kids

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