Roto-Rooter

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Address: 3190 N Freeway Industrial Loop, Tucson, AZ 85705, USA

Phone: (520) 741-0796

Website

State: Arizona

City: Tucson

Zip Code: 85705

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

Made an appointment online on Monday for 11am on Wednesday. They called the phone number I gave them to confirm the appointment and let me know ifI have a plumber on site between 11am and 1pm on Wednesday. By 1:30pm on Wednesday I hadn't heard anything so I called. I was told they had been "trying to contact me" and needed to confirm my phone number. I asked them what number they had and miraculously it was only one number off from mine. I found that strange since they had already called me at the correct number. 

With that "problem" solved I was told that they were very busy today and that it would be another hour before someone would call me. When I told them that I had made an appointment to avoid something like this she told me "well we always show up same day". Neat.

It's hard to play the "we lost your phone number" game when you've already called me. And you have my email address. Lazy and unprofessional.

 7 years ago (07-03-2018)

I called Roto Rooter to come evaluate sessi to my kitchen sink, which was draining slowly. The technician responded within 2 hours. The tech was courteous, and 100% confident in his ability to fix the slow-drain issue. For $207 he was going to run a plumbing snake through the pipe, a guaranteed fix. The tech ended up getting the cable tangled up in the pipe and he proceeded to shove the cable repeatedly until he broke through. In the end, he ended up breaking the drain pipe and filling my walls with water, and leaving. No one at Roto Rooter will acknowledge this issue, and I'm unable to get their attention unless I  willing to pay over $2000  to repair to the damage, which they caused. It has been a month since this occurred, and they still won't fix their mistake. I am forced to seek help from outside agencies such as the ROC, BBB, and next will be an attorney. I cannot stress this enoughe: DO NOT subject yourself to this unethical busines, not even for a small job like drain clearing. They won't take care of you, the customer, if they mess up.

 7 years ago (30-05-2018)

Jerry came by today and was prompt, professional and courteous of my family .He was very clear on the situation and offered a quick solution .Thank you Jerry and team for getting to me within 2 hours of my online service request .Very impressive!

 7 years ago (16-04-2018)

They tried to rip off my elderly parents, telling them their sewer line was crumbling and had to be replaced immediately. They even showed them a bogus video supposedly of the inside of the pipe. They said it would cost $5,000 to fix the pipe. We got a second opinion. Another plumber put in a new clean out and ran a camera down the pipe and said it was fine, with only one minor spot that might be an issue in the future. The other plumber charged $600. I think it is reprehensible that a company would try to prey on the elderly like that.

 7 years ago (08-10-2017)

Snowbird w/pipe break in Tucson! Orlando w/Roto-Rooter was the most helpful, polite, efficient & knowledgeable employee I have yet to encounter in my 60+ years of dealing with home repair companies. Quick to respond, cleanup was excellent, follow-up great, priced competitively. I have used this company and asked for Orlando now a second time, and have NOT BEEN DISAPPOINTED! If you want a feeling of security and an excellent job for any amount of money (always priced competitively) this employee and company "ROTO-ROOTER" will not disappoint. A pleasure to deal with & feeling of complete satisfaction while being away from the area! Really use them, I sure will when and if I have need of them AGAIN!
Cheri Snowbird😇

 7 years ago (26-09-2017)

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