Schumacher Body Shop

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Address: 2200 Indian Rd, West Palm Beach, FL 33409, USA

Phone: (561) 615-3360

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State: Florida

Zip Code: 33409

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Reviews

Communication is terrible and their customer service is reactionary at best.  
I.E. During 12 calls prior to bringing in my car (had to wait weeks), no one ever bothered to tell me they are not located at my dealer.  So we lost 2 more days at my expense of a rental. Luckily I did not have extensive work because what they did  "was the best they could do" but didn't line-up the same and showed some major gaps!

 8 years ago (18-04-2017)

Honestly if I could give this place no stars I would. Completely terrible service. Car was involved in an accident and the at fault party's insurance referred us to here. First of all the person who initially surveyed the car seemed to be on opiates. Then when we brought the car in to be repaired we were never given a time frame as to how long they'd have it which was important considering we were paying out of pocket for a rental since they do not offer courtesy rentals. We called and never received calls back for days. Then today we received a call asking if we picked up the car because they couldn't find it. They said they knew it was missing around 1 PM  but they didn't call us about it until 4:45. They didn't call the police to report it stolen and then we find out they saw someone with our car next to their shop on Saturday but didn't report it because " people come take their own cars off the lot all the time" we had to call the police and wait there until they arrived although they said they were going to call the cops when they spoke to us. Lionel our rep was washing and waxing a car for over an hour whilst we were there waiting to speak with him. They did not care that a car was stole off their lot. Do not go here. They are extremely dumb.

 8 years ago (07-02-2017)

Had three of our vehicles (SUV & 2 hatchbacks) in the body shop for heavy hail damage. 
Manager Kelly was our point of contact, and she was awesome in keeping us informed on the progress, setting up our car rental and expediting the repairs.
The process/repairs did take a couple weeks (due to amount of damage on each vehicle), but when all was said & done, the vehicles looked like brand new.
We've since been back to have one of our new SUV's fixed after a small collision and the experience was the same.
I can't say enough about Schumacher Body shop and their manager Kelly.

      
      
      
 8 years ago (28-12-2016)

Elvis was my contact at the shop.  It was an insurance claim, and it started off fine, he seemed like a trustworthy guy.  I was getting my rear bumper and trunk lid fixed.  I was told by him it would be about a week to 10 days to complete! A few days in I get a call from Elvis who tells me the bumper they got was defective and they would need more time to get new one. I should have gone there immediately.  But I gave them the benefit of the doubt and agreed.  Two days later I get a call again from Elvis, someone there was driving my car and crashed, and the front fender is smashed and needs to be fixed.  This place takes your car that is in for service and drives it to get lunch or whatever they need to do, I know this because I caught them in the act.  Elvis lied to me about when the accident happened, and from there on out I had to deal with Kelly, who is the manager.  She helped resolve the issue by giving me 4 brand new tires, and they fixed the fender at no cost to me.  My issue was that Elvis lied about the entire process and did not have the balls to just tell me the truth.  I will NEVER bring my car back to this place or any other Schumacher shop ever again.  These people cannot be trusted with your vehicle. STAY AWAY!

 9 years ago (18-07-2016)

I had a rocky start having been burned by Sheehan Body Shop in Boca by not fixing my dented fender and painting my bumper the wrong color, then Kip obnoxiously insisting I was wrong, then with great reluctance tried to fix the paint color without taking off the bumper and still got it wrong!  After my disgust I took my car to Schumacher's body shop where I should have taken it in the first place.  They were slow get get back to me, which I though was odd because it was a cash payment, but when the ball got rolling everything was fixed correctly and the paint color is a perfect match!  Grant was my service agent and did an excellent job keeping on top of the painter and he was always pleasant and even stayed late for me to pick up my car.  I appreciate the painter taking pride in his work and making sure I was satisfied.  Hopefully I have no reason to go back, but if I do, I wouldn't think twice.

 8 years ago (06-09-2016)

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