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Sears

  1. North Carolina
  2. Durham Department Store
  3. Durham Shoe Store
  4. Carrboro Department Store

Reviews, get directions and contact details for Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: The Streets at Southpoint, 6910 Fayetteville Rd, Durham, NC 27713, USA
Phone: (919) 572-4500
State: North Carolina
Zip Code: 27713


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Reviews
WORST SERVICE EVER. The delivery guys tore up my brand new house and I have made no less than 30 calls to sears and visited the store 4 times and have gotten no where with getting my home and new appliances repaired.I will never shop at Sears again. Avoid this place at all costs. UPDATE: Sears returned 2 weeks later to attempt to install items since the couldn't finish the first time due to too much damage to the room. They didn't hook it up right and an entire tub of water came gushing out. My house FLOODED!!! All the way through the cieling and walls. It's been such a terrible experience it's almost unbelievable. Sears management has not called back to discuss since I reported it this afternoon. Unbelievable.
8 years ago (15-06-2017)
Horrible, horrible experience. Ordered a new washer and dryer from this location. The delivery guys banged up my walls, put dents in them, scratched up and dented my new hardwood floors, chipped tiles in the laundry room etc. Then the appliances were dented and scuffed up by the time they got to the laundry room. Then they broke the drip tray for the washer and had to leave it in the middle of the room instead of installing so I could buy a replacement pan. 2 weeks later and I still have not gotten in touch with anyone to help me with this situation, nor can I use my new appliances. These are going to be returned now. WORST CUSTOMER SERVICE of any store I have ever dealt with in my life. I will NEVER EVER buy a thing from Sears again. Not surprised they are going out of business.
8 years ago (08-06-2017)
OK what does a 1 year warranty mean?? Tried to return a broken craftsman sander at Sears and was told warranty no longer valid since this was our 3rd return. I replied but they keep dying and never last a year. Clerk said if we kept returning them we would have to return them forever?? Why can't they make a tool that lasts 12 months ??? Wouldn't one think each tool should last 12 months if it has a 1 year warranty??? Last Sears purchase!!!!
8 years ago (12-06-2017)
Disappointed - I needed auto work done and stopped in for an estimate. I was told it would be between $650 and $850 depending on the work needed. So I scheduled time to bring my car back the following week. Called to verify everything and the quote went to $1150. I told him I was in last week and you gave me a quote of $650-$850 for the same work. I am a college student and that is a major difference. I told Sears I had to save more to afford that type of cost and asked how long was the quote good for. Auto center schlep said, "today only" and hung up on me. I found a different garage who did the work and much more for about $400 less. No wonder Sears is going bankrupt – Over priced and rude service! I will never shop at Sears for anything!
8 years ago (25-02-2017)
The sales guy was great, however our experience with sears since has been beyond awful!!!! The delivery people installed the dryer incorrectly, did not have all the supplies and return was even worse. I was told I would receive 100% refund and am 150$ short. I am suppose to call the store to deal with this but no one answers (and this is multiple days trying at different times)- don't bother having a damn phone if not going to answer it!!! Now I have to drive out of my way to deal with this mess. Customer service on the phone is awful they NEVER connect you with the right people, are rude and can't do their job. I am now using Lowe's and couldn't be happier- they actually answer their phone. NEVER EVER EVER EVER USING SEAR AGAIN!!! You are going out of business for a reason...
8 years ago (20-09-2016)
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