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Cole Haan

  1. North Carolina
  2. Durham Shoe Store

Reviews, get directions and contact details for Cole Haan

Story

Shaped by over a century of craftsmanship, innovation and style, the Cole Haan collection offers something for everyone: men’s and women’s footwear, handbags, small leather goods, belts, hosiery, gloves, scarves, hats, outerwear and sunglasses. Please visit us at 6910 Fayetteville Road in Durham, NC or shop the collection online at www.colehaan.com.

Address: 6910 Fayetteville Rd #139, Durham, NC 27713, USA
Phone: (919) 361-3600
[email protected]
State: North Carolina
Zip Code: 27713


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Reviews
I was very disappointed in the return policy. When I ordered shoes through the store, it took at least a week for the shoes to arrive at my place. The shoes didn't fit and I tried to return them for a refund onto my credit card. However, Cole Haan has a very short 30 day return window, which apparently started on the day that I paid for the shoes, not the day that the shoes arrived at my house. This is an unfair return policy because I didn't receive the shoes until at least a week after I paid for them. When I tried to return the shoes, the salesperson asked that I see the manager, who only worked a few hours during the weekdays. This was an impossible arrangement because I also have work on the weekdays. After explaining this to a second salesperson a few weeks after, she immediately dismissed my claims and refunded me a gift card. I love Cole Haan and my outerwear and shoes are all Cole Haan, but I think it's ridiculous that a company that makes such high quality products and prides itself on customer care would have such a stringent refund policy. Cole Haan might consider a customer service $200 ceiling policy, in which any customer care issue that costs less than $200 would be resolved. A small investment in the loyalty and trust of customers can go a long way.
9 years ago (21-03-2016)
Bought some shoes and a wallet here. Amazing service, helpful staff, great selection and love that you can see how everything feels and fits.
9 years ago (12-05-2016)
Staff is difficult with returns; my return was refused outright. Do not recommend.
10 years ago (02-08-2015)
Shoes started falling apart after 5 uses. Salesperson tried to refuse a refund. In all interactions with staff, they were unprofessional and rude. Not what I expected from this brand.
12 years ago (03-02-2013)
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