Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 10315 Silverdale Way NW, Silverdale, WA 98383, USA

Phone: (360) 692-1515

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State: Washington

Zip Code: 98383

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Reviews

Terrible customer service and snotty management team who argues with customers. The return policy is a joke that the store won't even give you an exchange without the receipt or store credit. They have lost my business and I doubt this store will last much longer.

 9 years ago (27-11-2016)

Silverdale/ Sears is they worst department store I have dealt with in a long time. The girl was rude selling me the oven and constantly answered phones in middle of helping me without saying excuse me or anything. I had to leave to go to another clerk to finish my order. I get oven delivered and they can't get out my old one. He tells me to try to get done as soon as possible and they can come back and put new one in today. So we fixed problem and I made appointment 10 days ago and they don't call or anything. I call today cause I'm at home waiting for them. Sears tells me claim dennied, what. I paid for them to take old stove and install new one today. I also have appointment I set up today and never knew otherwise. I asked her why I wasn't told when we set up appointment or prior today. Even better\ they won't take stove back.. Glad I'm not old and just screwed. I will find help.. I will let all my friends know how sears sucks..

 9 years ago (06-12-2016)

Got my tires done. My appointment didn't get scheduled , so I had to wait longer. But in the end, they only charged me $25 for labor or 50% off. Thank you

 8 years ago (30-03-2017)

I have been a loyal customer for over 45 yrs. And had always told people to get your protection plan. But now the service sucks! Why cos we psy so much for this protection plan a year plus we have everything we purchased in appliances an equipment and tools. Now when I call for a service technician to come out for service they want me to have the model # yr. Purchased, me to describe the problem which is fine but asking me to do this n do that or turn off the breaker count to ten an turn back on an put the phone next to the range so she can hear wats going on only to tell me that the technician she is speaking to says the fan running is normal an there is nothing wrong. But we know better cause all this time we had it,it was not loud like it would explode. So not getting nowhere w/her we finally asked for someone to come out n do a yearly check. But dats not all I called first n when I tried to explain n asked her to listen she thought I was being rude n sed to me that I should not talk to her like that an she hung up on me.so then I had my husband call back. Problem still not solved.I am going to tell everybody not to buy sears protection agreement cos what you pay for the plan they want you to repair it urself over the phone.Her customer service is terrible n she should be terminated. Cause with that attitude?? People like her will ruin Sears.

 9 years ago (22-09-2016)

They have terrible customer service.

 9 years ago (18-02-2017)

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Reviews, get directions and contact details for Sears

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