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Sears

  1. Illinois
  2. Schaumburg Department Store
  3. Wood Dale Clothing Store
  4. Itasca Clothing Store

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Sears Saturday Fun Family Rocks!

Address: 2 Woodfield Mall, Schaumburg, IL 60173, USA
Phone: (847) 330-2356
State: Illinois
Zip Code: 60173


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Reviews
The Buy On-line Pick-up In-store service is stellar. Pull into the designated parking space near Merchandise Pick-up, launch the app, select "in-vehicle pick-up" and your merchandise will be in your car within 5 minutes - guaranteed. You never even get out of the car - perfect if you have little ones or if the weather outside is frightful.
8 years ago (25-04-2017)
They NEVER answer their phone at the Woodfield Mall location. I had a question regarding a product of theirs and 30 minutes wasted time trying other departments, not once did I get to speak to a service representative. I took my business elsewhere.
8 years ago (11-05-2017)
Was at the location over the weekend. Found a new microwave at a great price. Helpful associates at the register. Store is very well kept and the selection is good.
9 years ago (06-09-2016)
This is the world's largest Sears store.
8 years ago (11-04-2017)
Terrible terrible terrible experience. Bought a washer/dryer Tuesday. Told the salesperson I need stackable, but he forgot to add a "stacking kit" to my order. Called customer service (had to call THREE TIMES - once they just hung up on me after I had spent about 15 minutes explaining my issue) Wednesday to add the stacking kit for Thursday delivery. Spent 90 MINUTES on the calls. Thought a person in the actual appliance department at Woodfield Sears (as opposed to a service center I got one time where I could barely understand the person) had FINALLY added the kit to my order. It took about half an hour. Thursday when the delivery men finally got to my home (they called FOUR TIMES to get directions to my house, said they weren't familiar with my neighborhood and said they didn't know which way north was), of course there was no stacking kit. Delivery men insisted I had to take delivery of the washer and dryer and could NOT remove my old ones, so the washer/dryer are stuck in the middle of my hallway. Not connected. I asked the delivery service for Sunday delivery of the stacking kit and hookup of the appliances. Got a call last night asking me to confirm Saturday delivery. SATURDAY??? The only 2 choices they gave me did not include that I wanted to change the delivery date. I then tried to call the Woodfield store directly (they were open), but was transferred somewhere where it rang about 10 times and then they disconnected/hung up on me. So maybe they'll show up tomorrow. But I won't be here to let them in. Will I ever get my appliances connected and out of my hallway? I don't know, but I for sure know I will not get the hours of my life back that this has taken and my aggravation and frustration levels are through the roof. Do NOT use Sears for any appliance purchases unless you have lots of free time on your hands and don't really care when they will be delivered. I will NEVER shop at Sears for ANYTHING EVER AGAIN.
10 years ago (02-01-2016)
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