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Spokes Etc.

  1. Virginia
  2. Virginia Bicycle Store

Reviews, get directions and contact details for Spokes Etc.

Spokes Etc.
Address: 1605 Village Market Boulevard Southeast #116, Leesburg, VA 20175, USA
Phone: (703) 858-5501
State: Virginia
City: Leesburg
Zip Code: 20175


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info
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Reviews
Spokes Etc is among the best bicycle shops I have ever visited. I have had my bikes tuned up here multiple times. I love the head mechanic Adam, he does an absolutely stellar job getting my bike sorted out after hard rides. Also, having bought multiple bikes from this location, I can say that the sales people are great. They are all very well informed and can help me find what I need. They know what they're talking about. If what I need isn't in the store, they make it easy to order it for me so I can pick it up when I come in to pick up my bike from service. I HIGHLY RECOMMEND THIS SHOP.
7 years ago (04-04-2018)
Nice store. Nice bikes. 2 star rating is due to the fact that I was in the market for a trek hybrid bike in the sub $1000 range. Was browsing the store - it wasn’t busy - but could not get any assistance from a sales rep. Yet they were more than happy to assist customers over by the more expensive road bikes. There is a lot of snobbiness and elitism in the cycling world and this is Northern Va. But this store is representative of it every time I go in there. Took my business to the other trek dealer in leesburg and had a MUCH better experience from them. I’m sure I wasn’t missed because they seem to be doing a ton of volume. This would be a 5 star rating if the manager would preach to their employees to treat all of the customers the same regardless of how much they are spending on a bike.
7 years ago (10-03-2018)
Very friendly! Adam is the best! Thank you for all your help!
7 years ago (31-12-2017)
An employee at Spokes, Etc. skimmed my credit card and used it to purchase two items in the store. Store manager Brandon was apparently either part of the skim or covered it up. I am probably not the first person that they have done this to as they seemed to know what they were doing and everyone tried to cover it up once the police got involved. What happened was that I went to the store and purchased one item which was Lizard Skin handlebar tape using my Discover Card and left the store. When I received my Discover statement, I saw there were two charges from Spokes, Etc. posted on the same day. The first charge was for $42.39 which was the handlebar tape purchase and then there was a second purchase for $42.38. I never made a second purchase....I had left immediately after my single purchase. I called and spoke with the store manager, Brandon, and told him the issue. He said he would call the main store in Vienna and look into it. I spoke with him later and he said that there was a second purchase that occurred 20 minutes after the first purchase and it was for a water bottle holder and tape that fits inside a tire rim. I told him I did not purchase these items. He said he checked the signatures and that the signature on the second sale matched the signature on the first sale (my purchase). I told him this was impossible as I had left the store after I had made my purchase. Then remembered that when I was making my purchase, I had swiped my Discover Card on the terminal and it didn't work. The employee asked me to hand him my Discover card. I did and he took the card out of my view, down low behind the register and had it there for maybe 10 seconds. He then handed it to back to me and requested I slide it through the terminal again, which I did. It went through and I left the store and didn't think anything else of it. Apparently he had used a skimmer on my card when he took it out of my sight and he or another employee used my Discover card info to purchase two items from the store that totaled almost the same price as the item I purchased; probably thinking I would overlook it when I received my statement. I asked Brandon to send me a copy of the receipt showing the signature of the second purchase, the one where he said he had checked the signature and it matched the signature of my original purchase. He referred me to someone in the accounting department and they sent me a copy of this second receipt; but it was someone else's signature, not even close to my signature. Why would Brandon lie to me tell me that he had compared the two signatures and that they both matched. When I told him I was going to contact the police, he said he was not going to speak to me anymore about it if I was going to contact the police. Why would he say this? It seems like he would want to help and find out which store employee fraudulently used my credit card to make purchases in the store that he was managing. I knew when he said this that he was apparently involved in the skim. I contacted the police fraud unit and an investigation was started. The investigator reached out to Brandon and the main office in Vienna but apparently everyone was involved in a cover-up and were of no help to the investigator. My advice would be to avoid Spokes, Etc. stores. When a manager is involved in stealing from customers, this is very bad. Update: I see that the owner (who is Jim S.) posted a response that says that my post is not accurate. He knows it accurate as I had spoken to him and the detective spoke to him however he would not assist the investigation and covered for his dishonest employee. For proof one can view the Loudoun County Police report# T15001831 that I filed against Spokes, Etc. on 10-17-15 .
7 years ago (13-08-2017)
The moniker of any small business is to WOW the client at each and every visit with great customer service. I just don't know how Spokes/Leesburg can up their game anymore. I broke a chain on Dry Mill Road in April and brought the bike into Adam. He repaired the chain, explained it looked like a factory defect, it wasn't something I did, and then checked out the entire bike. All at no charge because I bought the bike there last fall. I went from frustrated to elated in 10 minutes. Thank you Adam!
8 years ago (01-05-2017)
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