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Performance Bicycle

  1. Virginia
  2. Virginia Bicycle Store
  3. Sugarland Run Bicycle Store

Reviews, get directions and contact details for Performance Bicycle

Performance Bicycle

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Shop your local Reston, VA Performance Bike store for a wide selection of bikes, helmets, clothing, nutrition and more. Checkout our free in-store clinics and full service bike repair shop.

Address: 11634 Plaza America Dr, Reston, VA 20190, USA
Phone: (703) 464-5917
State: Virginia
City: Reston
Zip Code: 20190


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
While the sales guy was nice and helpful, I was eventually very much disappointed with his lack of professionalism and honesty. When we visited the store, my son saw a bike he loved. Unfortunately, it was last year model and they only had it in a large size. I asked if other Performance store in the area could have it in the right size but he quickly answered no and promptly offered to sell us a new more expensive model that did not come in the colors my son loved. Once we left the store (without buying), I called the 2 other performance bike stores in the area and one had that model in the right size. I quickly ran to that store and purchased it. Just disappointing that he lied, didn't check and disappointed my son. The good news is my son thinks he won't get the bike he wanted for Christmas but he will...
8 years ago (07-12-2017)
Brought a bike in and waited for a bike mechanic to help. Not sure why I had to wait 5 minutes on the bike mechanics to finally asked if I needed help. Guess their personal bikes are more important than the customers!
8 years ago (27-01-2018)
I visited Performance Bicycle a little over a week ago to get a tune up and safety check on two bikes that I bought on Craigslist. I still cannot get over what a horrible customer experience I had. I called ahead and asked if I could bring in the bikes and drop them off. I was told to come on over. When I arrived there were about five customers and three employees. I stood and waited for 20 minutes while the store cleared out and at no point did any of the three employees even acknowledge my presence in the store. I am guessing it was because I had an older bike and not one of these $1000+ performance bikes that everyone else had. There was an older gentleman working on one of the bikes the entire time I was there while a second employee in the repair shop occasionally helped a person in the line. However, when it was my turn the employee started putting tools away and then leisurely leaned on the counter and chatted with the customer that already had the other person helping them. I was absolutely blown away that no one in the store even considered asking if I needed help. I simply wanted to know the price of a tune-up and then drop my bike off with them, so I could have been in and out. I will never know as after standing there for half an hour and still not even getting a "we will be with your in a few minutes", I walked out. I ended up watching YouTube videos on how to do the work myself and bought the necessary cleaners and lubricants on Amazon. I highly recommend that if you need work done on your bike you go somewhere else or just do it yourself.
8 years ago (16-08-2017)
If I could give this place a Zero star rating, I absolutely would. I was there recently and had one of the worst customer experiences ever. I have decided to take this is up with PB corporate in Chapel Hill, NC. The Manager JONATHAN BRANDENBURG (Skinny white guy with a beard) was a peice of sh#* and was extremely rude to me with other customers watching his appalling behaviour. Not sure why they hire and promote individuals as Managers that are not cut out for retail. Go to the Green Lizard in Herndon instead if you're looking for people that are warm & professional. People make all the difference...If you're just looking for a good deal though, PB does offer some great specials both in store and online. But again, several other stores offer the same!
8 years ago (11-06-2017)
They were really helpful. Took their time with me and answered my questions even though they were really busy. I think I dealt with Laura, she was great.
8 years ago (18-05-2017)
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