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Sprint Store

  1. Minnesota
  2. Edina Store

Reviews, get directions and contact details for Sprint Store

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Address: 7531 France Ave S, Edina, MN 55435, USA
Phone: (952) 956-9600
State: Minnesota
Zip Code: 55435


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Reviews
The trick is MAKE AN APPOINTMENT ONLINE! All of the staff have been super helpful. No one has ever been rude to me and I am an idiot when it comes to technology. When they couldn't fix my son's phone they gave him a new but not the newest model with an extra set of headphones. During my 2 Samsung Note 7 recalls they made sure to cancel all fees. I always go to this store when I need to talk to someone in person.
7 years ago (14-09-2017)
Great customer service! Went in to discuss an error on our payment plan and they fixed everything super quickly. Very friendly and knowledgeable staff, highly recommend!
7 years ago (11-09-2017)
Walked in with a phone that worked, just kept turning off when I ran apps...walked out with a phone that doesn't work and lost all of my photos as a result. Incredibly long wait, wasted a whole day and got completely screwed over. This is absolutely the worst experience I've had.
8 years ago (23-06-2017)
Frustrated, I have a phone that is less than a month old yet more than 14 days old which is sprints warranty period. 14 DAYS! REALLY?!?! So, my new phone had an update issue where my phone will no longer turn on. Basically, the store gave me the manufacturers customer service number and agreed with me that the phone won't turn on. I asked if there was a phone I could use and their response was any phone except the new samsungs. Well I guess I was suppose to choose a floor model? (He should of gotten me one at that point). Then I was wondering what sort of services they offered. My understanding is they are a corporate store that does repairs. Well not after 14 days. They will not cancel an added on service such as getting rid of a tablet line. (Asked about that to). That's something you have to call about. They will not take a payment unless its a sale of service. (You can't pay your bill there). I left the store with a number and that was it. I'm probably going to cancel my whole 2 year contract.
8 years ago (24-04-2017)
I've been a Sprint customer for 15 + years. I honestly can not tell you why... Every time we need help with an upgrade, repair, or just customer service in general it's hit or miss on whether we are considered valued customers. I haven't had to have my iPhone 6 fixed for service or damage in the 2+ years I've owned it, until today. The phone has a major battery issue. Well I found out today that for the last 2+ years I've had this phone, I have NOT had insurance. Looking back at my account over 15 years this would be the FIRST phone that I did not add insurance to. It is also the most expensive phone I've purchased at $320+ . Doesn't make sense. When I upgraded my account back in 2014 it was a month long process. I went in on 10/27/2014 to upgrade but the upgrade was not complete until 11/22/2014 because of numerous issues with Sprint staff & systems. Add another issue to that...they either didn't transfer the insurance that was active on my account or they just deleted it. My only option today, is to pay $300+ to have insurance put on my phone now, pay for a new battery, or buy a new phone. A person may question why I never noticed my bill not showing I had insurance... Well, for the last 6+ years my bill has not changed except for a few dollars here and there due to taxes. Sprint you are a disappointment again. The staff at this store are mostly friendly. But after this HUGE mistake (on top of the month long issues in 2014), I question how well they are trained to provide quality customer service, and proper care of customer accounts. This store has the ability to fix their mistake. They also have the ability to value me as a customer of 15 years and pause to simply apologize for the inconvenience and lack of support. If you are looking for trained customer service, quality care, and reliable account maintenance, this is not a Sprint store location I would recommend.
8 years ago (13-01-2017)
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