Sun Auto Service

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Address: 1403 Rivery Blvd, Georgetown, TX 78628, USA

Phone: (512) 819-9200

Website

State: Texas

City: Georgetown

Zip Code: 78628

Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 7:30 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

The worst service in my entire life !!!! Took them two days to finally get with my warranty company about a rental because they were to lazy to take the time and call them ! Will never bring my car here and not even a oil change with how the conduct business. Now I'm out of a car for another day because of this .. 
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Update : Still have my car after 7 days just too fix the a.c. . Travis told me Thursday that it would be ready Saturday maybe Monday . now its Monday and still not ready should be ready Tuesday and all this just for the a.c..

 7 years ago (02-04-2018)

I called three times this week before I showed up to make sure I was able to get what I needed done. An oil change and state inspection at 7am. They all said as long as I was the FIRST in line they could get me in and out by 8. Well I went this morning at 635 and I was the ONLY one there when they opened up at 7am. I was told I either could wait a couple of hours or drop it off. So I said ok what about just the state inspection? He said 8am (not what any of them said on the phone). So I asked just for an oil change.. a couple of hours because they'd be working me in with their 8AM schedule.. a WHOLE HOUR AWAY. There were 2 tech's not including the front desk/possible manager! It felt like he was completely trying to lose my business on purpose. I NEVER do reviews because I can normally understand the situation. Don't have 3 different people the same week tell me y'all can do it and I show up and you turn me away like it's my fault!

 7 years ago (30-03-2018)

Walked in on a busy Saturday for an inspection and was given a wait time of two hours but got a call less than an hour later that they were done. Really friendly service.

 7 years ago (24-03-2018)

My experience with this location has been satisfactory with times of high satisfaction; I'm normally impressed with their customer and technical service. Even though there have only been a few times where I was pressured for expanded repair and once where I had to return for a computer reset, I've always felt that the front office was straight forward and honest with me. My most recent experience has me questioning this assessment.

I enjoy their drop-off and pick-up service when my vehicle has to be left overnight; so, I plan any major repairs with this in mind setting my schedule to accommodate no vehicle. Late the following day of drop-off, I received a call explaining that a mishap occurred to one of my repairs which had to be re-done and that it wouldn't be ready until the next day, hopefully before noon which was met. During my conversation, a statement was made concerning the mishap along with apologies; I was told that I "won't be charged" for the added time and materials which I took as an attempt to placate my displeasure but it only added to it - I cannot understand how a business would consider that the customer would incur the cost of a mishap that occurred during their service. This led me to consider that there was no mishap; I highly value honesty and being straightforward by all who I interact with.

Additionally, when I picked up my vehicle, apologies were again spoken but no other offer of compensation for the extended period of time I was without a vehicle; essentially, there was no acknowledgment of the inconvenience this extra time had placed on me. I find it telling when a business places an imposition on its customer but disregards its possible affect on that customer.

I am currently considering finding another business for maintenance and repair; the reason I have any hesitation is that it took me awhile to find a business that I was comfortable with, that I find has highly satisfactory technical service. Even so, their lack of customer service has me leaning toward going through the search process once again.

 8 years ago (21-10-2017)

The guys at Sun Auto seem to be straight shooters. They gave me a price up front and stuck to it. They also finished the repairs quickly.

 7 years ago (12-01-2018)

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