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T-Mobile

  1. Illinois
  2. Lenox Electronics Store

Reviews, get directions and contact details for T-Mobile

"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest deals on the new iPhone 15, along with other great offers from top brands such as Samsung and OnePlus. Shop this T-Mobile Store in New Lenox, IL to find your next 5G Phone and other devices."
Address: 408 Nelson Rd, New Lenox, IL 60451, USA
Phone: (779) 803-3542
State: Illinois
Zip Code: 60451


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Reviews
My daughter went to this location. She was charged in full over 900 dollars asked the staff that she wanted to make payments and not be charged full price she then was told to wait until some one talked to a manager. This happened twice that night and the following night . I had to come into the store for the 3rd time since she still was not reviving a refund ... they then said had to pay a 70 dollar restock fee after she clearly told them that same night she was wrongly changed he said he could credit it on her bill called customer service and they put notes in account that she shouldn't be charged... came into the store Vice manager then tried tell my daughter what happened...as if he was there for the transaction .. make it make sense smh it's almost commercial the customer service.... 3rd time in the store and he said I was being rude ... wow
Overall my experience was quick and easy and I was satisfied with the phone I bought, the phone I'm satisfied with. What caused me dissatisfaction was the dishonesty of the people inside. Included with the phone was a free samsung galaxy watch, and I added it on after asking twice if there's any hidden fees or anything. But no there's a hidden 15$ service fee with the promotional item that wasn't noticed till I made the first payment nearly a full month later which is past the 14 day period they give you to return it. I would've happily paid extra for the watch as it was a great gift to my father. But it leaves a sour taste when you're lied to twice to your face. I wouldn't recommend getting anything added on to your order and just strictly buy the phone itself. Which is a quick and easy process through tmobile.
As a former T-Mobile employee, I can confidently say the employees at this location are lazy and dishonest. They refused to process a warranty claim for my moms S22 because of a screen defect. The screen defect is a KNOWN defect, and has always been processed through a warranty claim. After calling customer care, I was able to get the phone warrantied. Go to the T-Mobile in Mokena instead.
Representatives are rude. I called the store before wasting my time to see if they had the device I wanted in stock. When calling the man asked if he can put me on hold, after five minutes someone returned to the phone and was obviously trying to dial out. I kept saying hello to try to get their attention. He then said hello back and when I proceeded to ask my question he hung up. I tried calling back several times to be sent directly to voicemail.
Patricia went out of her way to help me with my problem. I cannot thank her.
Please save yourself the bad day and avoid this location. I could not even enter the store, the employee Jerry started off by being plain rude and ended up cussing out all his customers. Unfortunately calling corporate and leaving reviews to warn others is all I can do.
When I arrived the employee was sitting on the counter, feet and all. Great first impression. I was told they couldn't help me without my husband. We have a pass code so I have full access to account changes. She was unaware of anything about that. So I came back with my husband and than I was told they can not help us to upgrade from 3g to 5. We needed to call customer service. We called customer service and they told us to go to the store. We went to the store to cancel after being loyal customers for over 10 years. We were told to call customer service, to cancel,they can't help. We left went to AT&T. We are no longer Sprint or T Mobil customers. Due to this awful, terrible customer service. Sherri Pedersen, New Lenox, Il
Went in looking for an iPhone 13 mini and Brayan and Jose were very helpful. Made sure I had everything I needed and helped place the order since I'd be out of town when it delivered. Definitely went above and beyond to make sure the customer was satisfied. Highly recommend this location.
Jose and the other TMobile staff really went above and beyond for me and my family! He went all the way to another TMobile location to get me the iphone13 in a color I wanted because I was going to be out of town for the next few months and couldnt come back to the store for a while. The customer service here is really top tier, they accommodate for what works best for you and at the best rate. Absolutely incredible- 200% satisfied!!!
Fantastic manager great services and deals
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