Apple Lenox Square

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Visit the Apple Retail Store to shop for Mac, iPhone, iPad, iPod, and more. Sign up for free workshops or visit the Genius bar for support and answers.

Address: 3393 Peachtree Road NE, Atlanta, GA 30326, USA

Phone: (404) 926-3085

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State: GA

Zip Code: 30326

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Reviews

Had a bad bracket in my MacBook causing it to not read the hard drive. Trey at the genius bar was super nice and engaging. He ended up replacing the part for free even though the computer is 5 years old. They manage to run a great store even with the amount of traffic they receive. Great job!

 8 years ago (14-10-2017)

We were 5 minutes late on our appointment, the lady that checked us in said "you're late, but I'll check you guys in anyway" with a rude attitude. Mind you we love 45 minutes away from the store and they are always traffic in Atlanta. The next lady that check our phone was super nice and suggested us a full screen glass protector to help for future reference. She said it would take about an hour and a half, so we walked around the mall until it was ready.  Then an hour and a half pass by and we called them to make sure it was done before we went in, the employee told us that they couldn't find the phone anywhere in here. She kept asking if it was under the correct name because a lot of customers put in another name all the time, but we told her that this was the correct name and we just dropped it off an hour and a half ago. So we decided to go in anyway to make sure we're our phone is that, the girl on the phone got mad at us because we were upset that her phone was missing. So the manager came to talk to us which he was very rude ( with the fire and ice tattoo on both arms)  and he cut me off and he pretty much said that we were in the wrong and that employee did nothing wrong. From me working in retail I know that customers are always right no matter what and even if they are wrong that we would still try to make sure we get it fixed for them. He had my phone in his hand but he wanted to wait an extra 20 minutes for some reason in order to give our phone back.  Never coming back here again to get service done .

 8 years ago (20-09-2017)

One of the best interactions I've had with retail. Walked in with a quick-fix issue, was told there was an hour and 40 minute wait. Said I just needed something replaced that was under my warranty, and the guy at the front of the store sent me over to the floor manager who solved my issue in 30 seconds. Walked out with everything I needed.

 8 years ago (15-07-2017)

Took in an out of warranty Apple watch.  Weren't able to figure out what the problem was.  They suggested sending it in to see what could be done and the repair facility.  Gave them explicit instructions to not do a swap out but to send it back if it couldn't be repaired. They instead did a swap out requiring a $200 fee to get any device back. Now instead of being able to just buy a new watch and sell the old one for parts we have a replacement unit we did not want that cost more to swap than you can sell it for on e-bay.  Horrible service.  Would not recommend!

 8 years ago (20-07-2017)

If you like shiny shopping malls with some good brands and a Macy's you will like this one. It looks like many new shopping centres around the world, you could be anywhere, although Macy's gives the game away rather. I'm not a fan of shopping centres but, of its type, it's a good one. 

 8 years ago (07-08-2017)

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