T-Mobile

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Address: 555 Broadway Suite 1004, Chula Vista, CA 91910, USA

Phone: (619) 422-4079

Website

State: California

Zip Code: 91910

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Reviews

I’ve been a customer with Tmobile for 7 years or more and I wanted to open a joint account with my wife from the store manager to the assistant manager and the sales associates horrible horrible service. 
All they give you is estimates no actual pricing “about 250, about 22 a month” went in on Black Friday all they did was open our account we didn’t even walk out with a phone which was the most improbable thing.
Went the next day to get a complete different price from the night before, the store manager didn’t even bother to come back out and talk to us even though he had worked with us the night before. 
So we closed our account and decided to go with At&t instead. Cheaper phones better service. 
Horrible experience even though I’ve been a loyal customer I’ll never go back to Tmobile.

Again customer service sucks here man waste of almost 4 hours of my time.

 8 years ago (26-11-2017)

I visited the store on the 5th of June.  I was greeted warmly when I arrived.  I was impressed with the reps and how they demonstrated phones and products.  John B, and Alexandra were very friendly and knowledgeable.

 8 years ago (06-06-2017)

Not surprised by the low rating. I just waited 30 mins there while 4 employees stood around. The manager's excuse was some was training, one was "keeping track of time"...and she herself had just clocked in and was going over paperwork. If an customer was waiting for so long, you can go over paperwork later. There are SO MANY other tmoblies, do not waste ur time at this one. I am now at the one across the street. On top of that when I was asking where they were located in the mall the girl who answered the phone was very rude. Should have known. All they do is want sales and add one anyways. Trust me. Do not waste your time.

 8 years ago (22-06-2017)

SO Some what of the same review is on Yelp, but as more and more I'm picking details I'm noticing I have to add to the negative list. on here I'm giving one less star. 

Ill start with the negatives so they are read, and i hope the staff from this Tmobile reads them: 
1) a female staff welcomed us and I really didn't get the idea of her role in the store, she seem like she was playing the role of a hostess, she asked us and customers after what we needed help with and then lead us to a different rep. I don't get that. That purpose is not needed. Ask and help, don't lead customers to a different staff.
2) Another different female staff was asked by chris to help and put the screen protectors on our phones, i noticed she worked on my phone and left the screen protector with air bubbles, annoying! my only guess that it happened was due to her LONG FANCY NAILS!! thats more Annoying!!! a big fat NO! , it looks it made it difficult for her to work well on putting on the screen protectors. for me thats not professional in a work place, maybe at her wedding, birthday parties, night clubs etc or want look  cute for friends or guys BUT not for a work place!! so when i go back I hope to see the ladies with normal size finger nails! 
3) I dislike when family or friends of emplyees come in an take the time away from their work, assuming a sister of employee came in with her kid to say hi, but that hi became more of a sit down and have a conversation. I was there for about 1.5 Hr and believe me that family or friend was there for the full time i was there, chitchatting with the employee. 
4) this one I dont know if it was me who missunderstood or staff made it sound like a great deal on the package. So Phone cost 750 or so and later I will receive a pre paid card of 750 and all i need to pay is taxes, but at the end i ended up paying estimate of between 850- 900 for each phone, so the extras that were added screen protector, phone cases and memory card, I thought they were included in the package but after reading each paper put int he bag I notice thats the reason it went from 750 to between 850 and 900, that was more then the taxes.  so the extra items were just extra. Staff made it sound it was part of package and it was necessary to buy since "its part of the package deal" Ill check more into that.  
5) New Detail: Just today a week after purchasing my new phones i am checking out the website for the Screen protectors item to check out the warranty, as I'm looking into details I notice the reason for the high price on the protector its because you are paying not only for the protector but also for the lil packet screen cleaner cloth, wet mini cloth and the perfect alignment tray with the roller thing. Well I had no idea of that, when staff was putting the screen protectors I did notice some fancy green tray but I had no idea it came in the box, after they installed the protector i notice they had put away the tray in their desk, i thought  it was theirs, never saw them taking the tray out of the boxes for me to say, "please return the tray to me" So now seen that I'm disappointed. I know some of you would think, why do u even want to keep the tray if is no longer in good use, well think about it this way, if you were paying some 800 dollars for items, you would want every single item included in that price. 
6)relates to #2 on this list: so a week after I still have air bubbles on my screen, staff states they will go away in a few days. its been 8 days. 

Second the Positives!
1) This location has more options on phones, so good BYE Hillcrest (Washington St)Tmobile, Now i have to drive 30min farther, BUT WORTH IT!
2) Staff really friendly and welcoming and energetic!
3)really clean location
4)  Chris was our guy and convince me to make a purchase, which i was there to get a NEW phone! Chris!

      
      
      
 8 years ago (09-07-2017)

Honestly, incredibly long waiting time, but that can be expected from a store inside a mall.  The store is spacious and with generally helpful staff.  Lately, I've been going a bit more often than usual because of the Note 7 recall and noticed that the music is constantly on a Dubstep-like genre.  Personally, I think the music could use a bit more variety.  Mad props to Rubio (I think that' his name. He worked 10-19-16 until closing time) he was incredibly helpful, much more so than I'm accustomed to with T-mobile staff from other stores (like the one on Palomar).  Anyways, thanks Rubio, your advice helped a lot.

 9 years ago (21-10-2016)

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