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T-Mobile

  1. West Hazel Dell - Northeast Hazel Dell
  2. Salmon Creek Electronics Store

Reviews, get directions and contact details for T-Mobile

T-Mobile
Address: 7710 NE 5th Ave #116, Vancouver, WA 98665, USA
Phone: (360) 597-4607
State: Washington
Zip Code: 98665


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Reviews
not the worst experience ive had, and through no real fault of their own. employees were horribly undereducated on their point of sale system and ate up half hour of my day for what should have been a 5 minute question. they werent rude, just ineffective
8 years ago (30-11-2017)
The worst customer experience I have ever had. Completely rude. Went in because of the Note 7 recall and not only did they try to charge me a restocking fee for a recalled phone they then proceeded to use my Jump on Demand to process the return instead of doing what they were supposed to, assuring me that that was only for exchange purposes but that it wouldn't affect me. Low and behold of course that was incorrect information and now there is a problem with getting my replacement Note 7. I can deal with someone making a mistake or even not knowing exactly how something should go but what I will not stand for is the attitude that you will get from this store. For their store there should be a a way to give a negative star amount. Definitely -10 stars for that store. My advice, go to any other store even if you have to drive a little further. It's worth it. You'll save yourself a headache
8 years ago (21-07-2017)
In person customer service was good. Coverage is good in town. A few dead spots if you travel.
8 years ago (23-09-2017)
Very helpful. Good company
8 years ago (04-12-2017)
You want to be treated like complete garbage, and be met with completely incompetent managers? Yeah, go to this authorized retailer. The manager Matt is an extremely rude person. She definitely doesn't have the experience or professionalism to handle her position and does NOT represent the level of customer service I have always received from T-mobile. It's seriously shocking to me a person who treats others like that could be hired to be the manager of such an establishment. The people there have zero clue what they are doing, which causes wait times to be extraordinarily long, and employee turnover is high. You will never have a super quality experience, don't waste your time. Here and there I have had a 3 star experience, but the majority of time it's 1 star. I'll go to the mall which is 6 miles away vs EVER going there again at only .5 miles away from my home.
8 years ago (13-05-2017)
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