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The Capital Grille

  1. Downtown
  2. Baltimore Restaurant

Reviews, get directions and contact details for The Capital Grille

The Capital Grille

About

The Capital Grille is nationally acclaimed for their dry-aged steak selections, fresh seafood, and extensive, award-winning wine list, all presented with professional, attentive service in an atmosphere of relaxed elegance.

Address: The Charm'tastic Mile, 500 E Pratt St, Baltimore, MD 21202, USA
Phone: (443) 703-4064
moc.enidgct@eromitlab
State: Maryland
Zip Code: 21202


Opening Hours

Monday: 11:30 AM – 10:00 PM
Tuesday: 11:30 AM – 10:00 PM
Wednesday: 11:30 AM – 10:00 PM
Thursday: 11:30 AM – 10:00 PM
Friday: 11:30 AM – 11:00 PM
Saturday: 5:00 – 11:00 PM
Sunday: 4:00 – 9:00 PM

Update Info

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Reviews
Wow!!! What an experience. The food was exceptional and the service was even better. The staff made the whole evening very personable. We were constantly waited on whenever we needed drink refills and received numerous friendly check-ins to see how our meal was. They made one slip up on one of our dinners, but caught it and brought out the additional items. When they came back they apologized several times and even gave us free desert. The Capital Grille truly goes out of their way to make sure their customers have a perfect evening.
7 years ago (09-01-2018)
Today was my girlfriends birthday and I chose this place to be where her birthday dinner will be held at. The staff was very friendly and definitely tried to defuse all the situations we dealt with tonight but after you read what we experienced you’d feel the same as I did. So the hostess greeted us and asked us where we would prefer to sit either the lounge or the dining area. We informed her that it was our first time there. Our waitress though I forget her name at the moment was very friendly and carried herself very professionally. We informed her it was our first time there. After she greeted us and let us know she’d be waiting on us she left to handle another one of her tables. One of the busboys she has in her section brought us water and bread. After digging through the bread and grabbing a piece to butter my girlfriend found a long piece hair. Myself I have dreads. Those of you that know dreads or need a little information on dreads should know if we lose hair it’s tiny hairs or an actual dread. My girlfriend has braids she just got them literally a week ago. Now at first glance I believed it to be her hair she found but a closer look revealed it wasn’t. I gave them benefit of doubt and let it go. I told our waitress and she took the bread away along with the butter. She offered to replace the bread but my girlfriend and I didn’t want it. She then offered us homemade potato chips instead. My girlfriend giving them the benefit of doubt accepted the offer. When the waitress came to take our food order everything was well until she came back after trying to put the order in her system to inform me that the system said they had no more chicken. She went to the kitchen to check for me which I greatly appreciate. You won’t find too many people who will go the extra mile and in my eyes that’s the extra mile because she could’ve just came back and said “the system says we don’t have it so would you like something else” but instead she came to me told me what was going on and went to check for me. Again the staff was very friendly and very professional top notch if I do say so myself. After she checked she came back to tell me the system was wrong and they have chicken so my order could stay the same. I’m not going to lie I was losing my patience with the restaurant. We’ve been at the place maybe 30 minutes and already we’ve found a hair in the food and even though our waitress resolved the issue (again greatly appreciated) there was almost a problem where I could get what I wanted. So maybe 10 minutes pass and my girlfriend tells me “I have to use the restroom”. I call over to one of the bartenders and he immediately stopped what he was doing (he was cleaning something I believe and holding a conversation with a coworker) and showed my girlfriend where the restroom was at(again great staff because he could’ve called someone else or even tried to finish his work or conversation). My girlfriend returned seconds later disgusted. She tells me she went to pull a toilet liner out of the dispenser and a used tampon came out with the liner she grabbed and hit her leg. She didn’t want to tell anyone out of embarrassment but I simply couldn’t let that go on top of everything. I called for another bartender and asked for the manager and he tried to defuse the situation himself but I wanted to speak with the manager to inform him of the experience we had. After talking with the manager he told me he’d take care of the dinner and drink. I told him I wanted to pay for something simply because I’m didn’t want to come into his establishment and stir up the place and leave without paying for anything. The manager insisted I didn’t pay. I thanked him and I decided to take my girlfriend elsewhere and he still sent me home with the food. Again the staff was absolutely phenomenal. They definitely know how to communicate with people here. I’m not the person whose going to tell anyone reading don’t come here because my experience will not be the same as yours. Simply put (for my experience only) everything that glitters is not gold....
7 years ago (11-12-2017)
Went to this one for restaurant week, so it was a great deal. Excellent food and excellent service. As always the capital grille never disappoints
7 years ago (14-01-2018)
Host and Hostess on Valentines evening needed an attitude adjustment...management definitely should address this! Other than the experience as we entered and exited, everything else was superb as usual!
7 years ago (15-02-2018)
The food was perfect as was the service! The only suggestion I might have it the private room in which we were seated could has been a bit cooler.
7 years ago (26-01-2018)
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