Trek Bicycle Store

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Address: 5985 Maxtown Rd, Westerville, OH 43082, USA

Phone: (614) 901-8735

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State: Ohio

Zip Code: 43082

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Reviews

I'm actually quite overwhelmed by this store's generosity.
On two occasions now I have used their mechanics for very small adjustments.
(The last one wasn't even bike related, but I suspected a small bike part would solve my problem. It did.)

Both times they were no charge and came with great advise and big smiles.

You can't help but notice a very natural enthusiasm for biking by the staff. 

I have also purchased a bike lock there and it's very conveniently located near the bike trail and Yabo's Tacos.

That's a win win win.... If you're keeping score.

 8 years ago (23-02-2017)

After purchasing a bike from the Dublin store about 2 months ago, I took it to the Westerville store for it's first of many free lifetime adjustments that came with the bike. I was greeted with a smile and the manager there, Ryan, was very welcoming even though my bike came from Dublin.  The Trek Stores of Columbus have exceeded my expectations on every visit.  I'm glad I took the time to find a good company to make an investment in.  It means a lot to me that their locations work together as a team to take care of customers. Thank you so much for everything.

 8 years ago (23-09-2016)

Not a Trek fanboy. But they helped out quite a bit. They offered to order and shimano crank set they did not have, 3 weeks!! Was suggested to buy online from a competitor and arrived in 2 days. Very honest!!!!! 
And will educate you and not try to rip you off. Trek has never been cheap, but hey, that's business. Plus its good to support your local bike shop. 

 8 years ago (31-08-2016)

I bought a bike from them last August.  The experience was very good: they were very knowledgeable, helpful, and friendly without any hassle.

I took it back in for a tweak today, and really came to appreciate their lifetime adjustment program.  The tech fixed it within 10 minutes and had me on my way, even taking the time to explain what he did.

I highly recommend them.

 9 years ago (18-04-2016)

Stephen was very informative on the phone and in the store as well. I've always wanted a Trek road bike and settled for something else about four months ago.  Now I finally got the full carbon Trek road bike I always wanted and Stephen was great at fitting me on the correct size bike.  That's one big mistake I made buying my previous bike.  It wasn't a Trek and the customer service was horrible.  Thanks Stephen and Westerville Trek for making my dream come true. 

 9 years ago (05-11-2015)

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