United States Postal Service

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Address: 19120 Freeport St NW, Elk River, MN 55330, USA

Phone: (800) 275-8777

Website

State: Minnesota

Zip Code: 55330

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

I called about three weeks ago to inquire on a price for a lock for  The place that I am renting because I was having issues with the lock, I said  verbatim I am calling inquiring on what it would cost if I were to change my lock.  The postmaster (Cassie)  stated it would be $40. I told her I needed to verify with my landlord prior to getting it switched if that is what he wanted to do. She said call back and let us know so that we can order the lock if you choose to go that route. Next thing I know 10 days later I get a voicemail saying that I owe the post office $40 and my lock on my mailbox has now been changed,  I called them and told them that I did not authorize this  to anybody nor did I sign anything/pay for anything and I was told well the lock is changed and too bad you will have to pay for it if you want to get your mail. (Those exact words from the supervisor! Then this weekend I had military duty and on Friday I called and tried speaking to them to get a resolution because I needed my mail and have drill. I was told in multiple ways I don’t care if you have drill this weekend that’s not our problem and you can figure what ur gonna do but YOU WILL PAY THE 40 bucks. I said “your supposed to have great customer service to all Customers” and the supervisor said “pay the 40 and I am done talking to you, and hung up”. I said today when I called how did you know that it was somebody that actually lived at the location that was calling  when you decided to just go ahead with what you thought and change the lock… I could’ve called in and said change box for and you didn’t even verify that I lived at that place before changing the lock that I never requested. She also stated she would have all my mail sent returned to sender if I don’t pay them the 40 for the lock even though I didn’t authorize it. The postmaster and supervisor at this location are rude and disrespectful. At one point of conversation post master said “she didn’t care about the military” either. This is who we trust with our mail?!?! I already have been in touch with legal avenues to make sure nobody else has to go through this also. GOOGLE MADE ME GIVE ONE STAR BUT IF IT COULD HAVE BEEN 0/5 star it would have been!

 9 years ago (20-11-2017)

This might be the friendliest post office staff I’ve ever met in all my years of going to post offices everywhere in America! Not a joke. If anyone gives less than a 4 Star review here, it cannot be because of the staff—perhaps it’s because customers can be rude, unprepared, ask for things which postal employees cannot do, or just woke up grumpy. Next time, all ya bad reviewers, try putting a little honey on your approach. These folks shine like the sun in a world dimmed by the bureaucratic mess for which the USPS has unfortunately been known. EXCELLENT JOB!

 9 years ago (05-01-2018)

I called late in the day because I cannot open my delivery door with the key that was left for  me to use.  I received the best information by the nicest lady.  thank you!

 9 years ago (24-11-2017)

I was there to send in a bill and I had asked one of the employees if I could just have 2 little peices of tape to tape down the corner of the envelope and she responded very Rudely we don't just give out tape you have to buy it, and I said all I need is 2 small peices to make sure my coins don't come out of the envelope and she said nope you need to buy tape if you want to use it. Very poor response to a customer who just had a simple small task/ question there was no need to be that rude so if my coins come out of the envelope I guess I know where to come if my bill comes up short since they couldn't be considerate and not rude about things. This will be the last time I come here for anything.

 9 years ago (20-10-2017)

Short on staff most of the time there is one worker at the counter and a line of customers almost out the door...other then that we have never had a problem staff is very friendly very helpful always smiling, its a very clean post office.

 9 years ago (28-07-2017)

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