United States Postal Service

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Address: 13500 Grove Dr, Maple Grove, MN 55311, United States

Phone: (800) 275-8777

Website

State: Minnesota

City: Maple Grove

Zip Code: 55311

Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

This place is a joke.  Avoid it at all costs.  I will gladly pay more to go to the UPS Store which is only a couple of hundred feet from the the post office.  Excuses and attitude is all I received when they made a mistake.  Everyone makes mistakes, but if you don't at least try to correct it, you are a loser.  I talked with two different supervisors.  Neither one even lifted a finger to correct the problem.  I will NEVER step foot in this post office again.  Both supervisors should be fired.  if they work for anyone other than post office they would be.

 7 years ago (24-02-2018)

AWFUL service!!!  There is always a line. The employees are unpleasant to deal with. Truely always a terrible experience coming to this post office.  0 stars.  After reading everyone else's reviews I'm happy to know I'm  not the only one that feels this way.

 7 years ago (21-02-2018)

ETA since review 6 months ago:  Thanks to the new "Informed Delivery" service, I can now see just how much mail I'm NOT getting delivered by Maple Grove Post Office.  In the last two weeks, I have had four pieces of mail that were supposed to be delivered and weren't -- and three of them were financial statements.  Which have never been re-delivered.  So now I have to worry about ID theft and other loss because the MG post office can't seem to hire people who can read numbers. The junk mail seems to make it through.  It's time for a higher agency to get involved. 
Original review:  If you live in Maple Grove and get mail here, you'd be well advised to get a post office box in another town, perhaps Plymouth.  You won't be alone, as I've had people in other post offices comment on how many Maple Grove people they get because of the poor service in Maple Grove.  It is a rare day when I don't get someone else's mail (and this has included bills and paychecks) because the delivery people screw up so often.  Today was another four pieces of mail that belong to someone else, no idea where mine is.  It's been like this as long as I've lived in Maple Grove, and been reported often, but they don't seem to have any accountability or concern over it.

 8 years ago (09-11-2017)

Inconsistencies in pricing doesn't follow their online pricing guides. My big issue is really that whether or not a package or envelope is safe to send depends on who touches it. Does it fit through the envelop slot "yes" is it machinable "yes" or "no" what extra charges do we request? It should be a simple process but it is apparently not. 

If you check online, use their kiosk or ask staff to check if it will be okay as an envelope be ready to hear back A WEEK LATER that it wasn't. Looking at the other reviews I'm not the only one wishing there were some new management and training. 

DRIVE ELSEWHERE to mail anything! Even non rigid envelops, 1oz or less with less than 1/4" thickness variation of standard size are at risk so good luck with everything else.

 8 years ago (14-11-2017)

Horrible customer service.  It took 4 weeks to figure out how to put mail in my mailbox and then they would only deliver every other day.  I've gone in 4 times and called probably 12 and get the same runaround.  Get your act together and deliver my mail!  And don't be a smarta@@ on the phone when I ask why I'm not getting mail.  I get that people don't get mail everyday....but I know I get mail more than every other day.  And pick up my outgoing mail!!  It's been in there for 3 days now!!

 8 years ago (20-09-2017)

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United States Postal Service

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