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United States Postal Service

  1. Maryland
  2. Wheaton-Glenmont Post Office
  3. Rockville Post Office

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United States Postal Service
Address: 143 Rollins Ave, Rockville, MD 20852, USA
Phone: (800) 275-8777
State: Maryland
Zip Code: 20852


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Reviews
During the last six months I sent three packages via this Post Office to other states in the USA. The staff was polite and efficient, all of them. My packages arrived on time and without damage at their destinations. So for me the USPS provided great service for a very decent price.
8 years ago (05-02-2017)
Knowledgeable service, busy location. Sending express package or mail is dicy, usual govt busn.Have your item there before 2:30 PM. Or miss their truck pickup.
8 years ago (03-02-2017)
I have been shipping for 25 years. I go to this post office almost every day for my job. It closes at 1pm on Saturday not 2 pm, and 5pm every week day. People need to stay calm. First with so many new people moving into this area this location handles a heavier work load then it was ever designed to handle, so at times there can be long lines, especially after 4 pm. 2nd a lot of people think they know but they dont know whats what, the post office delivers 99.% of our packages with no problem, that is really good, these complaints up here are one trip and things went bad so they leave a bad review. There is a postal sorting facility 2 blocks away from this location, too often, almost everyday, I see people complaining there package has arrived for pickup but in reality it is still at the sorting facility not at this post office yet, this creates problems with tracking reality. There are some Awesome workers at this post office - Willie is by far the best, he really is a hard working man and knows what he is doing. We ship a large volume every day and we would not go there if Willie was not working there. Ken was an incredible worker, super fast, sadly he has left this location. Maria, Ritzu, Manuela and Happy positive Jenny are very good workers too. This post office needs leadership badly, especially positive motivational leadership. Smiles are hard to come by at this location.
8 years ago (01-12-2016)
Service person not friendly at all. Very bad experience. I complained USPS did pick up my package as scheduled, but still sent me an email to confirm package pickup is complete. But, the answer I was given is: we never provide such service. What? Will never use USPS if possible.
8 years ago (09-02-2017)
On September 7th 2016 I was at this site and completed my transaction - moved over to the empty window closest to the exit door to seal my envelopes and return to the clerk who completed my transaction. An Asian employee who had always been friendly, I asked him for some tape to seal the envelopes and out of the blue he called me a liar! I asked why he said this, that he did not know me and did he have any proof to support his statement - he responded no. I asked again why he said this and he did not respond. I reported this to the unit manager on September 8, 2016. The unit manager contacted me by phone later in the day and informed me the employee denied the incident and claimed I told the employee I was an attorney. I responded that I was not an attorney and never made that claim. The unit manager again claimed the employee indicated to him I said I was an attorney, I again told him again; I was not and I never claimed to be an attorney. The unit manager indicated he would speak with the employee again. To date I have not heard back from the unit manager. Being of Asian descent, this incident proved to be a very embarrassing and humiliating situation, essentially, I have lost face. Despite the fact that three other employees and customers witnessed this very embarrassing and humiliating experience it seems the matter is far from being resolved. I will never do business at this location again - no matter how far I have to drive to another unit and considering taking this matter to higher authority.
8 years ago (10-09-2016)
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