United States Postal Service

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Address: 3 Severance Cir, Cleveland Heights, OH 44118, USA

Phone: (800) 275-8777

Website

State: Ohio

Zip Code: 44118

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Reviews

Pretty terrible customer service overall. Some workers there do a good job. One clerk has the worst attitude and provides the worst customer service ever, nearly abusive. She tried to force a young man to raise his right hand before signing for a passport photo, when it was clear he had a physical disability and his right arm and hand were paralyzed. After he told her why he could not raise his hand. She then spoke very loudly to let everyone in the post office know his condition, seemingly to humiliate him. I was fuming when I left, although I didn't say anything. Here's my chance! I don't know this clerk's name. I don't have to. Anyone who has been this location knows exactly who I'm referring to. Hope she's not a supervisor.This woman is the worst.  Maybe....if she left or retired, negativity is so contagious...

 8 years ago (22-07-2017)

The worst service I've ever seen in my life. They shipped a package very expensive I ordered from Europe to an unknown address. Every informations about my address was correct on the package. I want a refund and I will never use your service again.

 8 years ago (22-04-2017)

****DO NOT GO HERE. THEY WILL RIP YOU OFF
The wait was too long but what was even more unacceptable was that they ripped me off. They charged me $9 for a standard parcel shipping for a small book when my customer had only paid me $4 for shipping. When I asked, the lady "re-entered info" and brought the cost back down to $3. I had also asked for 10 stamps and she charged me $10 for it. At that point, I had spent too much time there so I didn't check my receipt but at home, I read that it was only supposed to cost me ~$5 for 10 stamps since it was about 50 cents a piece. What a terrible service. I agree with the previous reviews. Do not go here. THEY CHARGE YOU WRONGLY and EXCESSIVELY

 8 years ago (27-10-2016)

Would give zero stars if I could. Horrible ghetto customer service reps. LONG lines, and terrible customers. The delivery service is just as bad.. slow inconsistent delivery, mailman/women that are on their phone all day, take long breaks and drive around looking busy. They are a prime example of the undereducated US working population, only paid more

 8 years ago (12-05-2017)

I have come to this post office many times as it is the closest to our house. I've had plenty of experiences that weren't great but today I finally decided to leave a bad review. I showed up to renew my passport and was told that I would have to wait another 30 minutes after waiting in line because the only person who could help me was on their lunch break at 2:48pm. On the website for this specific post office it says that there is someone to assist with passports from 9am to 4pm. There is even a spot to fill in a lunch break time and there was nothing listed. My husband took off work for us to come here because we both have to be present to get a child's passport. Is there anything that can be done about this poorly run institution?

 8 years ago (18-01-2017)

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United States Postal Service

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