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United States Postal Service

  1. Ohio
  2. Maple Heights Post Office

Reviews, get directions and contact details for United States Postal Service

Address: 3695 Green Rd, Beachwood, OH 44122, USA
Phone: (800) 275-8777
State: Ohio
Zip Code: 44122


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Reviews
They don't even deserve a star. They are horrible customer service agents. Dont answer phone, don't find packages. Now I have a lost package and no one cares. RUDE people. Long lines. They act like they hate their job .
9 years ago (07-11-2017)
Worst post office ever!!!! Always have the most terrible time there but decided this time I'd arrive early and hopefully get out of there in under an hour (because that's the average time you're normally there). My mother and I walk in with two very large boxes and we are struggling to carry them (I'm 32 weeks pregnant and my mom has arthritis) and we walk in thanking god we are the only customers in there. I address the boxes and we stand there and wait while three employees stand and talk to one another without ever looking up from the desk or even saying hello to us. I go to ask one a question and she says she isn't available...really I thought you were at your place of work? I literally wanted to ask to make sure I was putting the correct label on the box, I'm sorry to have disturbed you. Finally another customer walks in and then another and then another and then about 5 minutes later one of the clerks mumbles she is ready. My mother and I let the women behind us go first since she is only getting stamps and then it's our turn (finally). When I get up to the counter I put both boxes on the counter and the lady never looks up but tells me I need to lift the boxes and put them on her scale. I have NEVER been asked to do this before at any other post office. I'm not really sure what their job is because they literally make you do all the work. Thinking ahead I tell her the dimensions of the box are at the top and she literally rolls her eyes and signs because she can't see the top of the box. Well I am so sorry to have inconvenienced you by providing the measurements...then somehow the packages we are shipping which we have shipped the same at other post offices were literally double in price here. When we questioned it of course they get all defensive. Then out of frustration the clerk pushes the first box towards me which pushes the other box behind it right at me, I quickly move but the box slams on the ground. I waited thinking maybe I'd hear a sorry or oh my goodness I didn't see that I apologize are you okay, did the box hurt you? But go figure no human decency instead she mumbles "I didn't see the other box" and doesn't even react. Both my mom and I asked for a manager and of course all the clerks back each other up saying she didn't see both boxes by yet we stood here for 20 minutes right in front of you and even if she didn't see it she didn't even apologize. If I were to act like this at my job I'd be fired in an instant. Obviously this is also how they treat people in their personal life as well. Even in preschool they teach kids to say sorry when they make a mistake. Long story short management did nothing except stand there and we got the hell out of there. I just don't understand how people can act like it is such an inconvenience for them to ship your boxes when that's what that establishment is supposed to do. If you don't like your job leave. I would never treat a customer they way they treat everyone who walks in there. Absolutely unacceptable. Next time I would literally drive out of my way to another county/city to deliver anything.
9 years ago (14-06-2017)
If I could give 0 stars I would. This place is THE WORST. I ALWAYS have a problem EVERY time I go to this location. I don't know how any of them still have jobs- terrible customer service and unwilling to help anyone in anyway. Today was the LAST time I will ever step foot in this location. After I was called up to the desk and said hi to the woman behind the desk, I wasn't given any response, but a blank stare. I told her that I had an international package to ship. She proceeded to tell me that the box had to be taped closed before she would do anything and that there was tape behind me that I COULD BUY. Are you kidding me? Then she hands me a customs form and says fill this out and come back. NO HELP, NO DIRECTION, NO EXPLANATION- NOTHING! We are all doing their jobs for them BUT they're getting paid for it! LAZY, LAZY, LAZY! It's not my first sour encounter with her and I've witnessed her doing the same things with other customers too. There is absolutely NO customer service here.
9 years ago (13-10-2017)
We placed a mail hold and do it the day before we travel to catch problems. Every single time the mail hold did not work, even with contacting the post office and speaking with the carriers. Twice this time. The people we spoke to insisted everything was in place. This has happened FIVE times in a row and now there is a sixth incident. My husband returned home to find the mail in front of our house despite the online system telling us that everything was in place. This is professional incompetence above and unbecoming to the USPS system. I am going to run this up the flagpole and wonder if others have experienced the same problem.
9 years ago (20-03-2017)
One of the worst post offices ever, literally the worst. Avoid if you can or clear an hour from your day so you can stand and not be assisted.
9 years ago (05-06-2017)
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