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Reviews, get directions and contact details for Verizon

Verizon

Story

Who We Are

Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success: an ethical, customer-centric culture and an essential role in making the world a better place.

Our Wireless Standard

As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.

Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

Address: 2084 Bellevue Way NE, Bellevue, WA 98004, USA
Phone: (425) 637-8369
State: Washington
City: Bellevue
Zip Code: 98004


Opening Hours

Monday: 9:30 AM – 9:30 PM
Tuesday: 9:30 AM – 9:30 PM
Wednesday: 9:30 AM – 9:30 PM
Thursday: 9:30 AM – 9:30 PM
Friday: 9:30 AM – 9:30 PM
Saturday: 9:30 AM – 9:30 PM
Sunday: 11:00 AM – 7:00 PM


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Reviews
Waited for 20 mins while they took care of everyone around us (the 2 employees actually working.) Watched an old lady knock on the door in the back to ask if someone actually works here! Watched the guy behind us get service before us. The guy was finally ready to wait on us and turned to take care of other people again. Never again. These guys need to hire some employees!!!
7 years ago (27-03-2018)
Walked in @ around 1:30 on a rainy Sunday. Was instantly confused by the open layout of the store. Verizon’s marketing team is trying to be trendy. After walking around trying to figure out who I could talk to for about 5 min. (The employees do not seem to have a unique easily identifiable uniform and were wearing small slim silver name tags) I finally saw a blonde woman open up a drawer and pull out some kind of tablet device. Bingo, alright she must work here and can help me right? Well she needed to help someone else at that moment, and that was fine and dandy, but tried to re-direct me to the front of the store where apparently someone was supposed to have been to help “check me in” presumably with another one of these tablets. Sure enough, there still was no one up front to help “check me in.” She sighed and asked for my number so she could do it herself and I guess page me when they were ready for me, like a doctors office, or the DMV. I gave it to her, then asked how long I was going to have to wait. I really only had a couple questions that I needed to ask. She went on to explain that they were too busy to help me. That she had no idea how long I’d have to wait, and that there were at least two other people or so ahead of me. That it would depend on the problems the other customers had. Well I was not going to wait around. I was in the mall for only about an hour that day. I had studying and other tasks to do. And to be told that they had no one who could help me, or at least ask me what my reason for coming in that day was and weigh out if it was worth helping me I guess, had already left a bad feeling in my gut. So I told the woman thanks but no thanks and left. It was one of the worst customer service experiences I have had in awhile. And unique too I believe, because I think the experience just shows what can go wrong when you try to rely on trendy gadgets, systems and styles to handle your customer service, instead of addressing the foundation of your customer service needs first before introducing all that fluff. I’m not gonna go into what they could do instead. I’ve ranted enough already. I think the other reason I’m giving this Verizon store such a low review, is because it was just really obvious no one seemed to care out the guests. Everyone seemed tired, indifferent, and aside from that one woman, eager to avoid eye contact at all costs. No one was personable or friendly and that really bothers me.
8 years ago (05-11-2017)
Terrible service...the worst! When the store was on the first floor of the mall, they had much courteous sales associates. After not getting much help, I called Verizon and got so much better service over the phone. Why did I bother to drive, park, and went into the store just to be treated like chopped liver? Just call Verizon customer service and they actually do care about customer feedback and send a satisfaction survey right away.
8 years ago (10-09-2017)
Upon confirming that they do not have any iPhone 8s in stock, I asked if I could sign up for a plan with Verizon and order the phone through someone else like Best Buy or apple (since they can get the quicker than Verizon is currently estimating). The employee's response was that I'm probably looking at the wrong version and lectures me that there's different versions for each carrier. I reassured him that I was specifically looking at the Verizon versions of the phones through Best Buy and apple. And instead of saying something like "that's awesome let's sign you up for a plan" he instead continued to lecture me that I'm probably looking at the iPhone for another carrier. All of this while two other coworkers watched in silence. I felt like he was talking down to me the entire time. Worst retail experience ever!
8 years ago (28-09-2017)
My young daughter and my elderly mother went to get help to transfer her photos and contacts to her new phone and they were no help at all. They said they don't do that anymore and to use this app on the phone. Poor customer service. I would have done this myself but am out of town. VERY disappointed in this store.
8 years ago (25-12-2017)
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