west elm

Reviews, get directions and contact details for west elm

Address: 1000 W North Ave b, Chicago, IL 60642, USA

Phone: (312) 867-1770

Website

State: Illinois

City: Chicago

Zip Code: 60642

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews

I bought the Andes couch 6 months ago. The design is great, the fabric is fine, and it’s even comfortable for the most part, but I am extremely disappointed in the quality of the cushions. The inserts are so flimsy and do not hold their shape. I have to take the cushions out of the covers and reshape them over and over or else there is a lot of extra fabric that gathers in the corners and they look terrible. I just wish I would have spent the extra money to buy a quality couch from another store or online custom retailer. When you spend over $2000 on a couch, it should not be this poorly made.

 7 years ago (02-02-2018)

Excellent experience!!  David was very professional and helpful.  He provided me options and ideas.  I had my 4.5 month old puppy with me and it felt like such an easy trip.  Very thankful to the staff and David for helping me today!

 7 years ago (15-01-2018)

It's just a lovely place to get inspired and brouse around for very lovely things for the home.

 7 years ago (15-05-2018)

Purchased some new furniture and decor here for my new place.  Staff was very helpful and listened to my needs.

 7 years ago (04-04-2018)

Wish I'd read these reviews before buying anything here. We bought a bed, two arm chairs, nightstands, sheets, two rugs, 4 barstools, and probably some other stuff I'm forgetting. We bought it a month ago and coordinated to have it delivered when we moved into our new place. And, of course none of it arrived. So many calls to the shipping company and wrong information from West Elm. And, to be honest, their stuff isn't even that great. The designs are good but the quality is quite low. Wishing we'd gone with furniture from Room and Board instead. Their quality and customer service are both so much better.

 8 years ago (14-12-2017)

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Reviews, get directions and contact details for west elm

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