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west elm

  1. Michigan
  2. Michigan Furniture Store

Reviews, get directions and contact details for west elm

Address: 215 W Maple Rd, Birmingham, MI 48009, USA
Phone: (248) 593-8200
State: Michigan
City: Birmingham
Zip Code: 48009


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 5:00 PM

Update Info
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Reviews
Don't agree with previous reviews about poor customer service. We drove an hour and were not disappointed, we immediately had a salesperson there for us to answer questions. Like most furniture stores.....I would rather not be followed around but it wasn't pushy. We made a purchase, picked up at loading dock. I also just made another purchase via phone and they honored the % off that was advertised online. They have been very polite and helpful for me. Very good quality furniture.
7 years ago (15-02-2018)
Terrible sales support. I waited 12 weeks for 2 sofas and 1 chair. When I inquired, I was told that the sofa would be 4 weeks delayed and the chair delayed indefinitely. The staff have no information about the delays --its a "vendor issue". I was not notified of delays. Very frustrating. Other companies can offer truly custom furniture in a few weeks. West Elm only offers 3-4 fabric choices per item but they still cant delivery. very disappointing! My advice: if you find something in the store you like, buy it. Dont "custom" order, you will be disappointed.
8 years ago (15-11-2017)
I receive emails from West Elm and I really do like their style of furniture, and the website is pretty nice. However… I have been in the Birmingham MI store at least seven or eight times, and I am just so shocked that nobody ever gives you the time of day. It’s as if they are so very busy and looking down at you and doing you a favor by allowing you into the store. You have to ask for help and then they act as if you were bothering them. It’s just ridiculous!
8 years ago (09-12-2017)
Good furniture and nice store, however terrible customer service and staff. The store manager is a joke. They act as if the were doing a favor to you. I purchased more than ten thousand dollars; and they were very unpleasant to me and my husband. Furniture still not delivered as they supposed to according to the order. I don't have high expectations about how they will fix this problem. If I still haven't the credit store to get it back, I would probably never ever return to that store. Worse experience ever with sales staff.
8 years ago (18-10-2017)
Terrible customer service at the Birmingham location. Drove 45 minutes to store and was not given any help. I will make my purchase online. Good luck keeping your brick and motar store open.
8 years ago (28-10-2017)
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