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Arhaus

  1. Michigan
  2. Michigan Furniture Store

Reviews, get directions and contact details for Arhaus

Story

Arhaus started in 1986 with a singular passion to provide unique, high quality, well designed home furnishings. Our philosophy is to design our own products, search for the best manufacturer while controlling quality and bring our furniture directly to our customers. Our product developers travel the globe, working directly with skilled artisans to craft pieces that can only be found at Arhaus, ensuring that every Arhaus piece meets our high quality standards. This great attention to detail and commitment to excellence extend to every aspect of our brand and all that we do at Arhaus. Come visit your local Arhaus furniture store at 2801 West Big Beaver Road.

Address: 2801 W Big Beaver Rd, Troy, MI 48084, USA
Phone: (248) 643-1960
State: Michigan
Zip Code: 48084


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM

Update Info
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Reviews
The furniture is unique and beautiful. I had no issues with the staff. My issue is that no one is truthful about the actually time it takes to get your furniture. I ordered and paid for a table on July 3, 2017 and was told we would have it by August 3rd. When I called near that time Arhaus staff said it will now be delivered in late September. I called again, and they said it will be the 1st week of October. I called today and they said try again next week. I mean if this is a high end furniture store, they should really focus on delivery. I don't have a table that I paid for. There is no "I'm sorry you don't have a dinning table" they don't care that the holiday season is coming up and you have major pieces of furniture missing in your home. I really want to get more furniture from here but really I can't stand the lying. Honestly, you never know when your furniture is going to come, it could be 6+ months. If I do decide to purchase again from Arhaus, I will go online and order it. No reason to go in person because the people in store can't help you with anything. Also if you do it online maybe you can call upper management and get the delivery fee waived for when they take a longer time to deliver. If you don't mind the unpredictable wait, time go for it.
8 years ago (02-10-2017)
The delivery men were delightful to work with.... extremely careful with carrying the furniture in and very patient while I decided "where the right place was" :) The furniture is everything I had hoped for. Quality is exceptional. I had a small problem with one piece missing but the manager went above and beyond to make sure we were satisfied and was handled within minutes! I would recommend Arhaus highly.
8 years ago (20-06-2017)
if I could give 0 star I will. This comment is for the brand of Arhaus. I even cannot believe this happened. I just got back from my house to my office. I decided to let everyone know what happened. When this morning I got home waiting for them to deliver, that was the 4th delivery. I bought sofa, entertainment center and the dining table from Ann Arbor store and deliver to Troy MI. The 1st delivery, Sofa was fine. The dining table was defective so that the top and the bottom didn't match and could be installed. The two doors of the entertainment center were defective too. Then we had another delivery for the dinning table and two doors over a week later. When they made the 2nd delivery, the dining table was fine. the two doors couldn't leveled. there was one door leaning toward inside of the entertainment center and when you walk in front of it, it was shaking and made a lot noises. then, they made 3rd delivery. they replaced the defective door but the new door stuck at the rail. when they wanted to fixed it they pull and push several time so the rail wore out. the door still couldn't open or close smoothly. today this was the 4th delivery, we were told they would replace the whole unit. So yesterday night, we unplug the router, TV and cleaned up the shelves. This morning, there was one guy came first trying to fixed the old door still. apparently it still didn't work. then they said Ok they would replace the doors and the 2(bottom and top) rails. he got back to the truck and came back on the phone and with another guy holding that old door that he just un-stalled. after he finished the long call, he told me the warehouse made mistake or someone must made a mistake. They didnt have the door on the truck. they also didnt want to put the old door to the new trails. they wanted to replace them together. they put back the old door and told me someone from Cleveland warehouse will contact me. I am in troy Michigan. I dont know how their system work. but this was the first time I made purchase with them and this will be the last time also. how many times I already gave them to fix the problem. I wasted this morning for them doing nothing . they just proved to me they cannot. I am so disappointed. I think this is not just only one store's problem. It made me thought the brand Arhaus is a failure. Now this issue is still open. I called the sales rep, Kat, in Ann Arbor. She said she was busy and would call me back. We will see. but what already happened is not acceptable.
8 years ago (03-11-2017)
Worst place I have ever done business with !! I was given false information by the sales representatives. Do not waste your money and stay far away from this store. My couch should be made of gold for it to take 4-5 months to get.
8 years ago (01-11-2017)
We worked with this store to furnish 2.5 rooms of our home. We had over $23K in furnishings selected. We were encouraged to finance to enjoy sale savings although we were very upfront that our remodel would not be done for months and we were not ready for delivery. The store employees assured us that this was not an issue and that there was "white glove" service - we had ZERO risk until furniture was delivered. Well that was a bold faced lie. When we called to tell them we wanted to place the order on hold and cancel, the store employees again told us no problem, but corporate REFUSED to issue a refund on the thousands we had paid in on the furniture. Furniture NEVER received, touched, or used in any way. What kind of a company has this kind of ethics??? Please, do yourself a favor and run and dont look back! Check out YELP reviews at any Arhaus store in the nation or BBB reviews. Sure, every store has negative reviews, but Arhaus has egregious ones. This is a company devoid of ethics. There are dozens of complaints about quality, customer service, financing, sales, warranty issues, etc. Do yourself a favor and look elsewhere. I could not be more disgusted with this place. There are PLENTY of furniture retailers in the area and no one needs to put up with this crap.
8 years ago (13-03-2017)
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