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Reviews, get directions and contact details for Crate and Barrel

Story

http://www.crateandbarrel.com/Stores/Store.aspx?storeid=41

Address: 2801 W Big Beaver Rd, Troy, MI 48084, USA
Phone: (248) 643-6610
State: Michigan
City: Troy
Zip Code: 48084


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

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Reviews
It's funny how all the comments below me talk about the terrible customer service... yet I felt compelled to write this review entirely because of how great the customer service has been. I had a fabric issue with my couch, and 3 years after I purchased it Crate and Barrel (Denise at Customer Service) offered to fully refund my purchase and they have gone above and beyond to allow me to select a replacement couch. Barbara Teasdale has been a fantastic sales rep and has really gone the extra mile to make sure everything has been handled professionally and as expected. The furniture I've gotten from there is almost always of very high quality and other than my couch has been quite durable and solidly built.
7 years ago (10-11-2017)
Great staff, very friendly. Huge selection
7 years ago (24-02-2018)
Great home decor and decoration selection for the Holidays. Great gift giving ideas as well.
7 years ago (30-11-2017)
Terrible customer service at this location. This is my first one star review! I shopped in person for dinnerware and found a collection I liked. I was a little rushed, so I decided to buy them online. I came home, logged on to purchase and they're listed as "in store only." So I called the store to place an order, even gave SKU numbers... and was told that they have none in stock. I asked to please check in that department, because I just saw them 40 minutes ago. No, they don't have any at all. There was a whole display of them. No, there isn't one. Incredible.
7 years ago (21-07-2017)
Horrible customer service! Getting an order and delivery correct will take multiple visits to the store as well as multiple deliveries. Waste of time.
8 years ago (19-05-2017)
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