Zales

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Address: 172 Easton Town Center, Spa-119, Columbus, OH 43219, USA

Phone: (614) 475-8290

Website

State: Ohio

City: Columbus

Zip Code: 43219

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 10:00 PM
Saturday: 10:00 AM – 10:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

The customer service at this location is horrible; I agree with many reviewers that if I could give a zero star rating I would. The customer service from corporate is even worse. They do not honor their extended lifetime warranties, so don’t waste your money purchasing one. You’re better off finding a different jeweler.

 7 years ago (17-03-2018)

Their business model is a total racket, and their quality is greatly lacking. My ring was six months old when the band snapped. I thought this was disconcerting but I assumed it was probably a fluke and they would gladly fix it since a six-month-old ring should not break like that. When I went into the store I was totally shocked that they told me there was absolutely no warranty or guarantee unless a warranty was purchased with the ring. Now mind you the warranty costs 30% of the purchase price! So basically they are selling poor quality and just not backing it up unless you pay substantially more. I shouldn't have needed a repair on a six month old ring and the managers resolution was to "do me a favor" and allow me to purchase a warranty. I went ahead and purchased it because it's pretty obvious that without it I was going to be totally screwed. The only reason I gave two stars instead of one was because he didn't have to allow me that option since the ring was more than 60 days old.

 8 years ago (22-01-2018)

Visited this Zales store last night to view a particular ring. The sales man was not very helpful nor friendly. He informed us that they didn't have the ring in the store and we can just order it online and return it if I didn't like it. If I wanted to order the ring without viewing it in person, I would have done that in the beginning. He spent his time trying to push other styles that were nowhere close to what I wanted and didn't bother to listen when I tried to explain what I wanted. I will never consider visiting nor purchasing any piece of jewelry from this Zales again.

 7 years ago (21-02-2018)

I’ve always been skeptical about going to a Zales, Kay’s or a big chain for our jewelry. However, Zales was very prompt. Amaria was our jeweler. She was very attentive and welcoming. She listened to our concerns and addressed them all. She was very patient and understanding. I’m glad that our first stop was at Zales. There was no pressure just help! I’m thankful and my fiancé and I made a purchase on a band. Thank you Amaria for your help! 😆😄

 7 years ago (17-02-2018)

I had ordered a ring online and when I got it in person I wasn't a big fan. So we decided to go to Zale's in Easton to return it and look around. When coming in the sales lady was super nice AT FIRST. After she made us look at 4000-10000 ring sets and told her that  our limit was $1000 she became pushy about the financing. We didn't want to pay on a ring and wanted to stay in our budget. She began being nasty and acting like we didn't exist maybe because I wasn't a women who wanted something that extravagate to prove that my boyfriend loved me. I will not be doing business with Zale's any longer. Maybe they should check their employees at the front door so that they will have more business.

 7 years ago (15-02-2018)

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