Ace Of Town N'Country Inc

Reviews, get directions and contact details for Ace Of Town N'Country Inc

Address: 7575 W Hillsborough Ave, Tampa, FL 33615, USA

Phone: (813) 884-1495

Website

State: Florida

City: Tampa

Zip Code: 33615

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

DON'T SHOP AT THIS STORE.  Customer be aware.  I just spoke with Ace Customer Care and they were great.  Sending me a $50 gift card for all my issues.  They informed me that this location has multiple complaints and they are aware of poor guest service issues.  The owner and the manager are related and they are just trying to keep their business afloat and making very poor choices about how to build sales.  All they are concerned about is holding on to dollars and have absolutely no integrity or customer service mentally.  This store has been on the decline for years and they do not listen to any advice from Corporate District Manager.  Ace Customer Care was very informative and earned my faith in Ace and there desire to give excellent service and quality merchandise to the public.  I will continue to support local Ace stores, but not this one.  THEY DO NOT CARE ABOUT YOU as a CUSTOMER.  You are just a revenue stream.

 8 years ago (03-01-2018)

I have been a customer of this store for over 16 yrs. Today I had a horrible experience. Another customer was walking up & down the aisles with a huge Dobermann Pinscher dog--WITHOUT A LEASH--Store aisles are very narrow..so when I was faced with the dog I turned around approached an employee by the name of JOSEPH and explained I did not feel safe. He replied: "There nothing to be afraid of..I know the customer" I asked him what was ACE"S policy on unleashed dogs and he replied: "SIR..IF YOU FEEL UNSAFE YOU ARE WELCOME TO LEAVE THE STORE"  I was appalled...and could NOT believe what this man had just told me. I then asked him: "So the dog is more important than a customer" He stated: "THAT CUSTOMER HAS RIGHTS AND I KNOW HIM" I told him it was ACE"S liability if by any chance either I..or any customer was hurt by that dog. He did nothing and continue helping another customer. LAST TIME I STEP INTO THAT STORE OR ANY ACE STORE.

 7 years ago (26-02-2018)

Outstanding customer service and truly knowledgeable staff. Has many items you can't find it other stores.

 7 years ago (26-03-2018)

My family and I have been shopping this store since i was a little lad ... but no more!!!  Customer service has been falling off over the past year, but I continued to patronize this location due to sentimental, nostalgic family memories. But today they refused to honor the shelf price for 4 storage containers ... a small difference in price,  but not my fault !!! They admitted they marked it or merchandised it incorrectly and apologized, but refused to honor the price ????
End result,  a call to Tallahassee  for pricing inconsistency , a call to the BBB, and a trip to Home Depot up the street. 
I guess its time to throw childhood memories out the window and shop where the customer and his family are appreciated.
Scott

 8 years ago (23-01-2018)

There is a customer appreciation at this location that you can't get at the big box stores.

 7 years ago (01-02-2018)

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Ace Of Town N'Country Inc

Reviews, get directions and contact details for Ace Of Town N'Country Inc

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