Apple The Fashion Mall at Keystone

Reviews, get directions and contact details for Apple The Fashion Mall at Keystone

Address: 8702 Keystone Crossing, Indianapolis, IN 46240, USA

Phone: (317) 814-3740

Website

State: Indiana

Zip Code: 46240

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Great customer service staff, but unfortunately the overall quality of Apple’s customer service has tanked recently. Twice already I have had to leave an appointment empty handed with no new battery. Wait times very poor too (even with the appointment). Hope to see them pick up their game soon.

 7 years ago (21-01-2018)

Thought it would have been faster to call customer care just to be put on hold for close to 30 minutes. Finally after i was transferred to a agent that could help i was already at the store. After checking in i was told what to do to fix it but no one could help! Very disappointing when i looked around to see near 40 employees working the floor. But Short on technicians how does that work? He was able to explain the process very well but could not help? Does that not make him a technician? Very confusing and a waste of my time.

 7 years ago (07-01-2018)

As an avid Apple user, I’m super thankful for the fact that there is an Apple store in my city. It’s a huge plus because I refuse to take my Apple products anywhere else, even if they call themselves a “certified” place. With that said, this place is always crowded. With the new store having opened this summer 2017, it definitely helps make things feel less clasterpohibic and I keep wondering how they managed it before.  For the most part, we’ve always experienced good customer service and help when needed. One thing they aren’t particularly good at is keeping their time commitments. If you have an appointment, plan to get there early. If you get there one second past your scheduled time, you can forget your appointment and have to reschedule another one. But, they are never on time. The plus side of that is once it is your turn, they are usually pretty good about taking their time and not rushing you through the appointment, so that’s probably why the time delay for them to get to you. One of my only complaints with Apple products is that their charging cords are terribly made. I hope they change them to make them hold up better. The plastic/rubber material always splits and leaves wires exposed where they meet the hard plastic casings on each end. Other than that and the fact the the phones are really only made to last a year, basically forcing you to get a new one every time one comes out, I don’t have any complaints.

 7 years ago (24-11-2017)

Had to wait longer than expected once, but overall Apple customer service is awesome and far better than Samsung (speaking as a person who owned Galaxy Note 7)

 7 years ago (23-01-2018)

This store is ALWAYS CROWDED don’t come in without a Genius Bar reservation unless you want to wait. Beyond this I love this store get the Apple store app and you can checkout on your phone. This will help move everything along a lot faster. My largest complaint about this store is it takes 1 hour for a screen fix with or without a Genius Bar reservation but without the reservation you’ll be waiting for an additional hour for some to tell you you need a new screen.

 7 years ago (18-11-2017)

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Apple The Fashion Mall at Keystone

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