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Ashley HomeStore

  1. Kentucky
  2. Kentucky Furniture Store
  3. Kentucky Store

Reviews, get directions and contact details for Ashley HomeStore

Story

Retail chain with a variety of signature home furniture, decor accessories & mattresses.

Address: 7375 Jefferson Blvd, Louisville, KY 40219, USA
Phone: (502) 753-0431
State: Kentucky
City: Louisville
Zip Code: 40219


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 8:00 PM

Update Info
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Reviews
We were shopping for. a desk and we stopped in to Ashley Home Store and we saw a desk we really liked and wanted. We were approached by Ashley and she did everything she could to help us and we walked out with the desk. It looks great in our new home. Thank you Ashley Home Store and Ashley. We are so happy!!! We highly recommend Ashley Home Store.
7 years ago (02-03-2018)
I ordered a bed and dresser and it took me almost three months to receive my full bed. They brought every piece except for the headboard rails. I had to call the warehouse and go into the store MULTIPLE times to address this issue. Their deliveries came to my house several times only to get here and not be aware of what I needed to complete my bed and they told me that they would put in an order. Ashley furniture was not very professional. They did refund my delivery fee but having to sleep on the floor because they were not living up to the standards that they set over their company was very very UNPROFESSIONAL.
7 years ago (02-03-2018)
Poor customer service. Complete struggle to get our items. Out of ten chairs, 8 were delivered. 4 were damaged. Instead of reordering, store "returned" and didnt tell us. We have been waiting for 3 weeks before finding this out. Store finally reordered our missing chairs. We got a price match because of much lower online price. Almost 3 weeks later, we still don't have that money back and no one can seem to connect us to the people who can handle it. Rude people on the phone not wanting to help.
7 years ago (12-02-2018)
My experience in the show room was “good”. The saleswoman that helped me was delightful and is definitely a great fit for the store. She was helpful and seemed to do everything she could to make sure I was happy and well looked after. The “problem” arose after I left the store, having placed my order. I got online a little later to show a friend the furniture I picked out and behold! Price differences close to $200 per unit! I call the store back immediately to see if they can fix this. I’m told I will hear back next day. Never get a call. Finally two days later I call them, per their request I send them links to online prices and tell them if they can’t match price I will cancel order and place order online. They assure me they will fix it, no worries. Here I am almost a week later and my bank account shows a $124.00 reimbursement. Not even close Ashley Furniture... I’m done with you. If their service group and prices weren’t totally out of whack this could have easily been a five star review, instead you are receiving three stars. Update: Received a message from an unnamed person (manager, customer service?), requesting my contact information so they can do something to take the bad taste out of my mouth. I promptly responded to their provided email address with the contact info that they requested. Guess what, we are now at or beyond a week since the last correspondence and I haven't heard from anybody on behalf of Ashley. Now you have really put a bad taste in my mouth. Why is your company the absolute worst at following through with your customers?! Not a very good business model. Review now dropping to two stars, and the message stays the same, you will never make another dime from me. Update #2: Come on guys, I can't believe I am posting here yet again. Still no word from whoever is suppose to be contacting me. I received delivery and as I should have expected the shenanigans continue. The delivery crew didn't even have the tools they needed to assemble my furniture when they arrived.... Seriously?! You have one job. Fortunately for them I own a tool set and was able to provide them with what they needed. As they began to assemble the furniture they discover that one of the pieces was not properly finished and cannot be assembled. I am already an unsatisfied customer, you would imagine that you guys would have double checked this order to make sure that everything would go off without a hiccup. I suppose that is too much to ask of you, regardless of whether or not I spent over a thousand dollars in your store. So yea, I am mad. Honestly, I could use a few choice words to describe how I feel, but I won't. I was informed that a service tech would be in touch with me in the next 24 hours to come out and fix the issue. Guess what Ashley! As per your usual, 72 hours later and I haven't received a call from anybody!! This is now dropping to a single star review and I am most likely going to have you guys come pick your furniture back up from me. It is not enough to never give you my money again. You don't deserve the initial money that I spent in your store either. Thank you Ashley, for setting the bar at a new all time low.
7 years ago (26-01-2018)
I've been in the market for a new sectional for awhile. I started here and went to three other places after I left. I ended up coming back and buying my sectional here. They price matched plus 10% what we found elsewhere. Courtney was our sales person and she was fantastic! The store is very clean and the sales people weren't to pushy. As a plus, Star Wars RotJ was playing on one of the tv's. The only downfall is you have to wait if you are purchasing this year's line of furniture. What I bought hasn't even been built yet. Other than that, I enjoyed the experience and will return. I highly recommend.
7 years ago (06-03-2018)
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