AT&T

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AT&T of Grand Rapids helps connect our customers with entertainment, revolutionary smartphones, smart home security and more.

Address: 2500 E Beltline Ave SE b, Grand Rapids, MI 49546, USA

Phone: (616) 974-8379

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State: Michigan

Zip Code: 49546

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Reviews

The worst customer service by far. NEVER GO HERE FOR ANYTHING CALL ATT DO NOT USE THEM I saved tons of money by just working things out with ATT over the phone  using the 1800 number . Or just use sprint and avoid most problems altogether.

 8 years ago (21-06-2017)

I must be a glutton for punishment because I keep going back to this store.  Everytime they try to add something that I don't need - I fall for it and they have NEVER given me the correct information. Thankfully this time I was smart enough to call direct TV to confirm I would have all the same channels I currently have if i switched - which is what they ASSURED me would happen. Guess what?  NOPE!  Thankfully this time I caught it before anyone came to the house. If you go check ALL the information they give you so you don't  end up paying more for what you were promised.

 8 years ago (13-02-2017)

Stopped there because we had an issue with one of our phones. No offer to help, phone isn't even 1 year old and they told us that we could pay $110 for a warranty claim, or pay $500 and upgrade to a new phone. Problem is that the upgrade cost per the AT&T app is $185 LESS than what the girl said. I don't work with liars. Then a guy came over and said that Samsung wouldn't help us either...yet we already have talked to them who told us they'd help. So two liars in less than 5 minutes. I don't appreciate that at all. No need to lie to me. That's not how you keep customers. Luckily for me, I did my homework before stopping in this joke of a store.

 9 years ago (07-10-2016)

So I started off with the attitude....  I was disappointed that the installer didn't have my complete order and after calling the 800 service line I was given information, albeit not correct information.  I went looking for my salesperson Jalen who was not in at the time and worked with Nichole.  I was not a happy camper.  She immediately worked to diffuse the situation, get the details needed to resolve and sprung into action.  Jalen came in during this time and took over.  Everything he did do was actually correct and he was so calm and kind to me in ensuring I was truly all set.  Sometimes miscommunications happen, they handled it well and I'm happy with my decision to add additional products!

 9 years ago (29-11-2016)

Worst customer service I have ever experienced.I could work for this company. After hours of useless customer service I was able to figure out what was wrong and fixed the issue. I spent hours with online chat and they said to bring it in for a replacement. They were more worried about their quota and getting me outta there to rip of the next customers. Verizon is way better! They have coverage everywhere and the people are very nice and educated. They basically kicked me out of the store because they wanted me to use my old phone even though I had just bough an iPhone 6. Why would I ever wanna go back to my 4Gs?

 9 years ago (26-05-2016)

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