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Watson's of Grand Rapids

  1. East Paris
  2. East Grand Rapids Electronics Store

Reviews, get directions and contact details for Watson's of Grand Rapids

Address: 3640 29th St SE, Kentwood, MI 49512, USA
Phone: (616) 285-2900
State: Michigan
City: Kentwood
Zip Code: 49512


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

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Reviews
I recently purchased a new X8 Bullfrog Spa to replace the older CalSpa I also purchased from Watson's. Since the electrical hookup was completely different we needed an electrician to wire it - no problem. It finally got wired and filled and we discovered that the heater and control pad did not work. Both pumps and the lights worked fine. I tried to call Watson's repeatedly but you cannot even leave a message until they open. So, I had to take the day off from work to get this taken care of. I was finally able to get a hold of the service department when they opened at 10 am and spoke with David. He was great! He tried to walk me through solutions over the phone and since they didn't work he was very apologetic and said he would be out to service it in the afternoon. At 4:00 pm I called the store to make sure he was still coming and was told that he was. At 5:30 David called and said his manager would not allow him to come because it would be overtime. He was willing but his manager said no and he would have to come out on Monday to service. I tried to call the Grand Rapids store to discuss with the service manager. It was then I found out that Brandon, the service manager is in the Dayton Ohio store and was no longer available. I left him a message and was not happy. I again called the Grand Rapids store to try to talk to a store manager, again no management level people present. Josh tried to call a couple of different managers and couldn't get any response. He again called to apologize. After spending several thousand dollars on a hot tub, this is the level service that is acceptable to management at Watson's. It's a brand new spa that doesn't work and we will just have to wait until it fits in their schedule to use it for the first time. All of the people I have dealt with at Watson's from sales to delivery to David, the service man and Josh have been great! The management team seems to be really lacking in customer service. I am anxious to see if there is even a response from any level of management at Watson's.
8 years ago (06-10-2017)
Took 10 months of being diligent to get a Natuzzi Leather power recliner, under warranty, replaced. C. Coyle has very poor customer service skills. We had to contact Natuzzi, we had to contact Mr. Coyles boss, we had to make all contacts. We were told, " Natuzzi had to custom make a replacement", then we were told, "It's on a boat, in one of those big containers.... who knows when it will arrive". Are they kidding.... what poor service in every aspect. So much more to write but who has that kind of time!! We finally received the new one and not one follow up phone call from C. Coyle, his boss or the Natuzzi rep. Would not recommend spending your hard earned money there, AT ALL.
7 years ago (08-02-2018)
Loved this place. Good selection. Staff was very nice
8 years ago (21-01-2018)
Lots of space to move around. Great help and nice small spot for kids to jump off into the pool. The entrance is pretty expensive ($20) than others. Well worth if you understand that the neighborhood is nice and safety is top priority with many lifeguards ready.
8 years ago (28-08-2017)
We bought an A Series from Watson’s in Kentwood, MI, and the customer service were great until they received our order and down-payment, then I was a personae non grata. We were so frustrated, we were ready to lose our deposit and find another dealer, but it seemed that Bullfrog only dealt with Watson’s or a subsidiary of Watson’s in Michigan, so we were stuck. After the hot tub was literally dropped off, the A7L that we bought had a faulty circulation pump. A week later a Watson’s repairman came out, but the workman that was sent out to replace the defective pump was not competent enough to fix it without causing other problems. Instead of making sure the hot tub worked, he left, and my husband needed to finish his job by emptying the air out of the other pump’s tubes. I would not recommend buying anything from Watson’s due to lack of customer service and competence nor a Bullfrog because of the lack of quality control from Bullfrog and lack of customer service from where Bullfrog products are sold.
8 years ago (22-10-2017)
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