Sprint Store

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Address: 3195 28th St SE, Grand Rapids, MI 49512, USA

Phone: (616) 949-6322

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State: Michigan

Zip Code: 49512

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Reviews

Horrible customer service!!! I've been a loyal sprint customer for 15+ years and have never had a problem till I went to this kiosk to upgrade my daughters phone. Long story short they gave me a tablet and 2 portable wifi for your cars and told me it was free. What they didn't tell me is the equipment is free, but they change your plan without your permission and added 3 more lines and you don't find out till next months phone bill is $500!!?? 3 months later I'm still disputing my charges. No need to bother going to the store either cause all the employees blames each other for being incompetent. They're all liars! Beware this is third party owned so when you actually call sprint they can't help you! Always ask if it's third party owned just because they have the Sprint logo doesn't mean anything sprint can't help you because their contracts are not the same! I will never do business with this store again and I'm telling everyone I know!

 8 years ago (02-03-2017)

Horrible.  I would give it zero stars if I could.  We have been loyal Sprint customers for years.  We went to this kiosk for the first time to upgrade my son's phone.  They ended up changing our plan to "unlimited data" that choked to unusable speeds after one gig.  But even worse, they sent us with 2 pocket wifi devices that I said I did not want and tried to give back several times.  The sales rep, Johnathon, assured me they were free and said, "Just take them.  It doesn't matter if you never use them, they're free."  Two months later we see charges on our bill for the pocket wifi devices.  They said it would cost me over $300 to take them off.  Even though they lied to my face, the employees at the kiosk were less than helpful with fixing the situation and Sprint won't fix third party charges.  My husband happens to have a law enforcement background and it wasn't until we had a discussion about frauds and cheats that we got a positive response from management.  
This seems to be their MO at this store as I am not the only one to complain about this exact same situation.  
My advice?  Stay far far away from this sprint store.

 8 years ago (04-03-2017)

Amazing service! Jonathan here at the woodland mall is amazing!! The apple store tried to tell me i had to pay $400 for a new phone, jonathan got me 0 down and into iphone forever!! Seriously better than APPLE, THANK YOU

 8 years ago (01-01-2017)

Watch out for the "free" tablet.  They will force it on you, or twice like me.  It isn't free, in a few months the credit will roll off and the two year contract stays so you end up paying for it.  Never do business with them.  You can say no, again and again, but the tablet ends up in your bag anyway.   Very shady.

 9 years ago (15-11-2016)

Thank you for the advice Jonathan, Apple Store replaced my screen for free, they said it would be 129.99 but you said t was a software issue!!
You were right! THANK U FOR YOUR HELP AND HONESTY!!!

 8 years ago (15-01-2017)

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