Sprint Store

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DIRECT

Address: 3270 28th St SE, Kentwood, MI 49512, USA

Phone: (616) 940-4727

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State: Michigan

Zip Code: 49512

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Reviews

Customer service is very bad. Called ahead, was told phone would be ready. Waited 10 minutes before  acknowledged.  When waited on was told I had to wait until a tech could get to my phone. For a corporate  store they are terrible. Was also talked to rudely by associate telling me it was not his problem  that I  was angry.  Perfer the associates at Alpine and Three Mile.

 8 years ago (19-05-2017)

I was irritated at first because I made an appointment online, and had to wait 30 minutes beyond that time. I signed in on the sheet, and was pretty much taken in the order on the sheet.

On the positive side, Kevin was very helpful and took care of my needs.

 8 years ago (12-04-2017)

Horrible wait times. I got here when they opened at 10. Been waiting an hour and a half so far. Several people have walked out. You think they would want the sales!! Why can't they get more sales people? 

 8 years ago (05-06-2017)

Was not greeted people waiting all over the store looked to be only 2 people working, any other sprint store i have walked into at at least greeted me and acknowledged me both employees just lookee at me and didnt say a work. So no clue where to go or what to do as i was sent to this store by another sprint store and live 45 min away ended up walking out after waiting a half hour and no one said a word to me the whole time. Horrible service.

 8 years ago (02-05-2017)

I arrived just after opening on Saturday. There were already several people being helped as well as waiting. I looked around aimlessly for help, before inquiring about a wait list I was put on. After signing in and sitting for over 45 minutes, at the same time watching several other people come in and not be acknowledged, and walk out, I did the same. What a bad experience this was. 
They looked, and may have been understaffed, but that is no excuse to overlook customers, and explain the ridiculous process they carry out. 
I'm not sure how they were ever going to make their appointments that you see scheduled on their message monitor. 
Walked out very disappointed, and will not return.  Work on your customer service, seriously!!!

 8 years ago (26-02-2017)

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