Ball Mitsubishi

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Address: 1935 National City Blvd, National City, CA 91950, USA

Phone: (619) 474-6431

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State: California

Zip Code: 91950

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Reviews

1st time taking my car for service and the last one. My car wasn't ready by the time they said it was going to be, I called and didn't get a call back, until the 2nd time before they close. Because it was time to close they were rushed to get out of work, making me feel like I was holding them. After I paid, the service guy gave me my keys and asked me if I had any question, whitout even telling me what they did to my car. To top it off, a car wash is included with every service, looked like I got a half wash done, and found mud inside on the driver side from their shoes. Now I don't even know if they did anything to my car. 
I had bought like 3 cars from this dealer because i like the sales department, but on the service department they need to work on better customer service.

 8 years ago (28-03-2017)

By far the worst experience i have ever had in a dealership. The level of incompetence its just beyond anything I thought possible. After keeping me in there for 5 hours i walked out of there without a car. I kept on asking what the hold up was and they kept saying that it was just paper work but that i was already approved and even gave me the keys to the car. Turns out i was not approved and they were just having fun running my credit fishing for banks.

 8 years ago (03-03-2017)

Great service!

 8 years ago (04-06-2017)

They were the first dealership to call me back to replace recalled parts after I had been on a waiting list for months. They also were able to drop me off and pick me back up from my house even though I was out of their driving range. That was awesome!  The shuttle driver (Cesar) had great service, was super friendly, and really made the ride fun. 

 11 years ago (18-02-2015)

Worst customer service I've ever gotten. I would give it 0 stars if I could. We were "helped" by the manager. It makes people not come back. Mitsubishi  should look further into who they hire. 1 unhappy client will tell everyone not to go there which then loses clientele and money. 

 10 years ago (26-09-2015)

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