Benjamin Franklin Plumbing

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Address: 7748 Troost Ave, Kansas City, MO 64131, USA

Phone: (816) 533-4442

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State: Missouri

Zip Code: 64131

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Reviews

Had a water heater go out quickly, and had them come over to replace it.  Their prices are quite higher than I would normally expect, but the plus side was I wanted to upgrade from a 40 to a 50 gallon tank, and they were able to do it that day.  And they did a very professional installation  That is OK if I am paying extra markup.. the ability to meet my requirement of a bigger tank when I had been taking cold showers for about 12 hours was what I expected.  Re the previous comment about offering a service contract at the time of installation.. that's just sales.  They can add it at a later if that is what you want.  Knowing what service contracts they had up front is more important to me.

 8 years ago (06-03-2017)

They were extremely friendly on the phone and able to come out asap on a very cold day with a broken furnace. However the technician didn't put my Nest thermostat back on like I requested, and left the cover off and the filter out of my furnace when he left. I was able to put that stuff back together myself... but when you're paying that much money, I sort of expect them to leave my stuff in the same or better condition as when they arrived.

 9 years ago (09-01-2017)

Very knowledgeable service people and friendly.  Assessed and completed the install in one visit.  Would choose them again.

 8 years ago (27-03-2017)

The company was very prompt in responding to my needs.  They were there immediately and professional.  I did think that the prices were extremely high. The mark up is unbelievable.  They charged 100% more than the item would have cost off the rack at Lowes or Home Depot.  But, since I was a captive consumer,  I went with them. Also, pressuring a person on their first encounter to buy a service contract is rather distasteful.   A good company but astronomical prices.

 9 years ago (20-01-2017)

As a new homeowner, I panicked when something went wrong with the plumbing on the first night we stayed there. Visions of thousand-dollar repairs danced in my head as I searched the web for a plumbing company. I landed on Benjamin Franklin and couldn't be happier. From the woman on the phone who calmed my nerves to the plumber, Kevin, who took care of all my issues,  the experience was pleasant. It didn't cost near as much as I Feared and Kevin discussed the costs with me beforehand. The fact that they were able to respond within an hour of calling was also I HUGE plus. Kevin solved my problems and was very nice, polite and knowledgeable. He even tolerated my very friendly dog. Thank you Benjamin Franklin!

 9 years ago (24-11-2016)

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Benjamin Franklin Plumbing

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