Precision Plumbing

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Address: 3245 Roanoke Rd, Kansas City, MO 64111, USA

Phone: (816) 931-7070

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State: Missouri

City: Kansas City

Zip Code: 64111

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Reviews

Wow. I'm impressed with how awful customer service is here. Really it's on a new level of awful.

I had an appointment scheduled with them for 9AM Friday to fix a leak. An hour passes and I call them to see if they were still coming. The person who answered said he had 2 people not show up to work. I sympathized because there was a heat advisory and they were probably very busy. He said someone would be available to come help at 5PM or 6PM. At 7:30 PM when no one showed I called and asked if they were going to come. He replied, "2 people showed up and will be there at a quarter til 8." I asked if he was sure, because it was now an hour and a half later and this was the 2nd time he had given me a time and no one has showed.

This set him off and he proceeded to scold me for having the audacity to be upset that he was essentially ignoring my planned appointments that I had scheduled my day around because, "He has about 100 calls and it's very hot". He then said

"We can just cut this off and no one can show up."

So I said "Yes let's do that."

Let me tell you, I completely understand if it becomes busy and emergencies take priority and labor is low and everything falls apart. As a business owner, I know that if something arises and I can no longer meet a commitment with a client I would give them a call and offer to reschedule. Not IGNORE the client completely so they have to chase after me to know what is happening.

And then to be so incredibly rude on top of that, as if I should just be okay with being completely ignored when I planned my day around commitments that don't mean anything.

In short: DO NOT HIRE. YOU WILL BE IGNORED AND SCOLDED FOR BEING UPSET THAT YOU WERE IGNORED.

 8 years ago (22-07-2017)

I have found precision to be completely reliable, prompt and reasonable. I have several rental houses and no longer even consider calling another plumber. I have used them from clearing a simple clogged drain to replacing a sewer line. They know how to work with the city with regard to determining whether the homeowner or the city is responsible for digging up the street. In this alone they have saved me several thousand dollars. In one case where several companies refused a job because they couldn't get machinery into the site, they said, "no problem."

 8 years ago (19-04-2017)

would not recomend this guys at all

 7 years ago (19-03-2018)

I have had three experiences with this company - They gave me a price and stuck to the price despite complications.  They replaced  a sewer line at my mother's home with dispatch, and everyone was polite and great to work with.  I'd use them again and tell anyone needing a water line, serious plumbing or a new sewer line they will be in good hands with Fred.

 8 years ago (21-02-2017)

Professional LIAR, unethical, thief and extremely good at stealing money from Insurance Companies.  What's the motive of stealing money from Warranty Companies? Taking the stolen money to the grave or pass it on to children to be even greater thief?

 8 years ago (19-01-2017)

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