Berlin City Nissan of Portland

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Address: 227 Maine Mall Rd, South Portland, ME 04106, USA

Phone: (207) 835-3354

Website

State: Maine

City: South Portland

Zip Code: 04106

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

Brought my daughter's SUV in for a flat tire that was supposed to be covered.  After sitting around for an hour and a half and having to track down the service guy I was told that the tire was not covered.  Asked WHY no one came and said anything until we searched them down, really no good reason was given. I then asked them to put the new tires on and I would pay for them. I asked how long it would take? Was told another hour or so.  After 5 customers came and gone still waiting.                                   *** UPDATE ******                                                     I have to say, I'm going to eat crow on this. I'm very thankful for the customer service I just received from Berlin City in South Portland.  It was not the cost of the tires but the amount of time that was spent waiting and the fact that i had to track down someone for information on what was going on and why there was such a delay on getting my tires changed. Had i been given updates on what was happening, i would have been more understanding and had more patience. 
They have proven that they are in my opinion a 5 star dealership.   Thank you Berlin City for being many steps ahead of most dealerships.

 9 years ago (06-02-2018)

Had my first experience with Berlin City Nissan service yesterday.  When I called to make an appointment, I was less than pleased with my experience.  As part of my appointment, I needed 4 new tires, and the appointment person couldn't answer my questions.  He said he was going to transfer me to a service advisor, however he just called the dealerships number again and left it to me to choose the right option to get a service advisor...which wasn't clear and led me to selecting the wrong extension.  Then I got another appointment setter, who did listen at all, and just did the same thing as the first guy.  The third time I called (they're lucky I tried a third time) I was able to figure out which option to select, and got Marty.  Then my experience changed dramatically.  I was able to explain what I needed, and Marty made recommendations to assist me in selecting the right tires and services for my car.  Once I dropped my car off, Peter the shuttle driver was pleasant and efficient, and got me to work on time.  I received a convenient text message with the services my vehicle needed, allowing me to click a link and approve of additional services to be completed.  Marty gave me a call a little later and advised my car was done, and Peter was actually a little early in picking me up to get me back to the dealership.  Overall, I'm rating 3 stars because of the horrible appointment setting experience.  If Berlin City fixed that, I'd give them 5.  The folks in the service department seem great otherwise!

 9 years ago (30-12-2017)

The sales staff goes above and beyond they take care of their customers bought 3 trucks in the last 6 years

 8 years ago (08-03-2018)

Made the buying process very easy. The sales agent, Tom Davin, did an especially great job. I came into the dealership knowing what vehicle I was interested in, and he didn't pressure me into anything else. Was able to answer all my questions and made sure I left satisfied. Chris, in the finance dept, was also very helpful and made the process smooth and easy. Would definitely do business here again.

 9 years ago (19-06-2017)

Leased my first car from Berlin City yesterday.  It was the absolute easiest and best experience I have ever had buying a car.  They gave me a good price, weren't pushy, answered all of my questions, and made the whole process fast.  Big Thanks to Tom and Travis.  Thanks!

 9 years ago (15-09-2017)

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Berlin City Nissan of Portland

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