Best Buy

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Best Buy - Duluth

Address: 1875 Pleasant Hill Rd, Duluth, GA 30096, USA

Phone: (770) 381-9494

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State: Georgia

Zip Code: 30096

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Reviews

I went in to purchase a cell phone. I looked at the phones for 15 or 20 minutes. No one asked me if I needed any help although there were several store associates in the vicinity talking amongst themselves. I finally sat down at the sales counter to wait for someone to become available. There were 2 sales associates at the counter--one with a customer and the other on the phone. After another 15 or 20 minutes sitting there, I finally just stopped an associate who was passing by to ask if someone could assist me with the purchase of the phone. He found someone to help with the transaction. Needless to say, I was disappointed by the lack of customer service at this store. I probably could have sat there for another 20 minutes without anyone asking if someone was helping me. Poor customer service & lack of initiative.

 7 years ago (03-09-2017)

Hard to find someone to help you. Most employees here walk around like ants not making eye contact in case you try to flag someone down. Asked for a bigger discount on an opened box item because of some new damage, and got the "it's the lowest we are allowed" bit. I had a Best buy employee "penny out" (their term) a $50 headset because I stayed and waited 4 hours before...I know you could do better...

 7 years ago (14-09-2017)

I wish I could say it was a pleasant experience knowing this location is on Pleasant Hill.  I did not have a good experience here after being mislead by their sales staff.  Customer service staff and manager(Lou) was missing customer service training to resolve their own store issue.  Store did not back up sales staff, had to go to another location for adequate service. 

 7 years ago (22-08-2017)

Associate who helped me was awesome! He stopped and gave me his full attention. Without him I couldn't have made my purchase.

 7 years ago (16-09-2017)

Stock level was not good. Was there to buy a camera. Whatever color they have on display, they don't have stock. At the end choose the basic black color to buy. Even it's also out of stock. There is no reason to go to this store to buy stuff.

 7 years ago (06-08-2017)

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