BMW of Nashville

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Address: 1568 Mallory Ln, Brentwood, TN 37027, USA

Phone: (615) 928-2541

Website

State: Tennessee

City: Brentwood

Zip Code: 37027

Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

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Reviews

Took my used X5 for service here with Michael Ayres.  Michael was awesome.  He was able to check over the car and was very knowledgeable and easy to work with.  He was able to cover my issue under warranty for an even easier experience.  He was not pushy and made sure the car was ready to go.  Will for sure go back to the dealer for work moving forward and will see Michael.

 7 years ago (14-03-2018)

This is my second vehicle from Nashville BMW and John Bergeron. This time service was again stellar. John is fabulous and simply a joy to work with. Communication was prompt with no guesswork. Their new showroom is classy with attentive and efficient staff. The service dept are eager to get it done right. Overall another awesome experience. Go and ask for John B. He will get make it happen. Looking fwd to doing more business with these folks!

 7 years ago (17-01-2018)

I just bought my second vehicle from this location. I can not say how happy I was with how I was treated and how stress free everything was. Lisa Underwood truly went above and beyond to make sure all of my questions were answered and I had everything I needed. I managed to have a tire blowout from a pothole less than 24 hours after buying the vehicle and even though it was a Sunday Lisa made sure both my vehicle and myself made it back to the dealer and that the vehicle was fixed the next day. Huge thank you to both Lisa and everyone else at the dealership for making the whole experience so wonderful.

 7 years ago (01-02-2018)

Truly terrible.  I have no problem with the way I was treated but service department is predatory in nature.  I own an aviation service company of 50 employees and understand high end service of expensive equipment and owners of said equipment.  I brought my car in for overheating and asked for a diagnosis.  The charge was $119.95 to tell me I should spend $2633.34 on repairs.  I am an FAA licensed aircraft technician and fully understand and am fully capable of working on and fixing my vehicle.  I choose to take it to the dealer because I am busy running my business and have no problem supporting maintenance shops that in theory can best and most expeditiously diagnose and fix my issue.

In this case I was told I needed to replace the water pump "$680" because oil had leaked on the connector, the entire valve cover (not just the $40 gasket mind you but the entire metal cover) because it leaked the oil "$1157.81 P&L" and the thermostat because "they go bad when car overheats" $161 but $1368.36 for thermostat, pump and labor"

So the diagnosis for my car overheating that I paid $119.95 for them to tell me is that an oil leak caused it and it will cost $2,633.34 to repair.

SOLUTION:

I bought a valve cover GASKET for $40 it took me an hour and one beer to replace, I cleaned the water pump electrical connection and all is well with the world!

I have over a month and several hundred miles with no issues and none expected.

This is either intentionally predatory or very incompetent and for either I will not be back EVER and would suggest to you that you either get a second opinion or steer clear altogether.

 7 years ago (05-02-2018)

Easiest car purchase ever. I have purchased many many cars MB, Corvette, Thunder Bird, Porsche, Cadillac but this was the easiest, Caleb Jefferys the sales person had everything prepared when I got to the Dealership absolutely the best and most courteous  sales person when it comes time for another purchase I will contact him, Paul in Finance picked up where Caleb left of and completed the financial part with the same great attitude. they are located at the Armory Oak location.

 7 years ago (08-03-2018)

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