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Reviews, get directions and contact details for Bob Brown Buick GMC

About

We take great pride in our extraordinary customer return rate! Visit us at www.bobbrowngmc.com or call us at (888) 834-1167.

Story

Bob Brown Buick-GMC is proud to be the Ankeny car dealer central Iowans turn to for quality new and used cars at competitive prices. The Bob Brown team works diligently to ensure the satisfaction of every car buyer who visits our dealership, and we take great pride in our extraordinary customer return rate. Whereas some dealerships are primarily focused on selling a certain number of vehicles and meeting arbitrary quotas, our team emphasizes building long lasting relationships with central Iowans. Our customers drive past the competing GMC and Buick dealerships in Des Moines, Iowa to visit us at Bob Brown, because they know a friendly sales team, an inclusive selection, and exceptional specials are waiting for them.

From the very beginning, our focus has been putting good people in good cars. There is a right car to fulfill the needs of each customer, and there is a right price to fit their respective budget. That is why the Bob Brown team strives to match each customer’s unique situation with a vehicle that is perfect for them and their family or business. Our aim has never been to be one of the biggest GMC and Buick dealerships in Des Moines, Iowa, but to be the dealership car buyers can count on to help them find an automobile that suits them perfectly. You won’t find any Des Moines or Ankeny car dealers that are more committed to satisfying their customers than Bob Brown Buick-GMC.

Address: 1405 SE Oralabor Rd, Ankeny, IA 50021, USA
Phone: (515) 289-5900
State: Iowa
Zip Code: 50021


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Reviews
My previous vehicle purchase, Ryan with Bob Brown was the contact person I had at the time. I was also researching other types of vehicles from other area dealerships. At the time, I chose a vehicle from a competing dealership when it was all said and done, which was also the same model as this purchase. While I had no issues with the vehicle, I later purchased a second vehicle from the same dealership, and dealt with dishonesty from that subsequent sale. I was also exploring the idea more recently for an all wheel drive vehicle, and reached out to Ryan once again. This time around, I chose to not research other dealerships, as Ryan did a wonderful job trying to get my business previously, and was very professional and courteous even when we were unable to close that deal. Once again Ryan was great to work with and I am happy that we were able to deal business his time around. It does show that Bob Brown’s dealerships do care about their customers, current, prior, and future. I have purchased a vehicle with Bob Brown’s company previously, this the first to get repeat business from me. Kudos to Ryan for being that courteous and professional team member who truly cares about their customers more than just completing the sale!
8 years ago (04-10-2017)
Less than satisfied. I stopped in to look at a new car or SUV and after ten minutes with a salesperson they said they did not have one vehicle that they could show me. I could not believe my ears. Over 500 cars and trucks and not one that came close to my needs. Wow. I really cant believe this.
8 years ago (27-11-2017)
Was not real happy this go around. Felt as though what I was telling the service dept regarding my car issues was falling on death ears and that I didn't know what I was talking about. I have been to Bob Brown many times for various things and they did not have my current cell number and I felt they were blaming me for this? This ultimately turned into a bigger issue due to them not being able to contact me for over a week to let me know that they don't detect anything wrong with my car. I was told to have a tech ride with me and so I sent my husband. Within less than 20min he was able to allow the tech to feel how the car shudders? This is a 2016 Buick Lacrosse and it has had more work done on it due to problems and transmission issues and I continue to wonder why? When I came back in to pick up my car. No one talks to me to explain what the issues were? Everyone is very nice but come on? My husband and I feel this car is more of a lemon coming off the lot and this type of thing does happen from time to time. I am not sure about purchasing another vehicle here due to all of this but really love my car.
8 years ago (23-08-2017)
Great job by our sales rep, Pat O'Brien, and all of the other staff who helped us with the purchase. We appreciate the friendly and professional manner in which they all worked with us. A good automobile purchase experience. Thanks!
8 years ago (20-10-2017)
They worked with my schedule and got me in and out as quickly as they could. The staff was super friendly and helpful. I would definitely go here again.
8 years ago (02-09-2017)
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