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Reviews, get directions and contact details for Bob Rohrman Schaumburg Ford

About

Your local Ford Dealer is right around the corner, here to serve our community with the best prices, highest level of customer satisfaction, and service beyond compare. Please visit us for all of your automotive needs.

Story

We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including the C-MAX Hybrid, Fusion Hybrid, C-MAX Energi, Fusion Energi and Focus Electric. We also have many used and certified pre-owned vehicles to meet every budget. Owners appreciate working with the factory-trained, certified expert technicians in our friendly, fast and reliable full service garage for all of their maintenance and repair needs, including oil changes, tire rotations, new and replacement tire sales (we offer 13 major tire brands including Goodyear, Continental Tire and Michelin), brake service, batteries, tune ups, radiator, engine and electrical repairs and of course, any warranty work you may need.

Address: 815 E Golf Rd, Schaumburg, IL 60173, USA
Phone: (847) 605-0800
State: Illinois
Zip Code: 60173


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Reviews
Buying a Ford Mustang was one of the moment I have long cherished, but when I step into the service station to get the regular oil change service at Bob Rohrman Ford, it makes me feel that I am driving something which is not valued. The concerned person who is supposed to handle the initial paper work to get the servicing started, was so engrossed in things that he hardly lifts his face to even say "HI" or "Hello". He finishes the paperwork in seconds and walks out without telling if I am good to head back to my work/home. I would have to ask someone else if I am good to head back. They even don't bother in telling the customer the estimated time as to when it can be picked up. And these things should be asked by the customer themselves, which feels like a pain when we get an answer from a person who is least interested to interact with the customer. After all this ignorance, the service specialist calls me late in the evening during its closing hours to tel me to pick up my car and there is no one to shuttle me to the location. After demanding that I get a lift to the service station, thank god, I luckily got one. Once in there, I head to the billing section to complete all the formalities, but get another challenge of talking to the billing specialist, as they are so whiny that they have been stuck by lightning. Once the bill has been paid, a service manager comes walking directly to me, asks for the billing invoice and details, reads it while he walks me till the door, shows me my car, says thanks and closes the door. I had got my Ford Mustang serviced previously, but at least felt valued that I have bought a valued vehicle. But once you go to Bob Rohrman, you definitely feel that other way, as to why should one buy a Ford.
8 years ago (28-07-2017)
I had called 3 times but on the 3rd time i got the pleasure of talking with Jessica very pleasant and friendly. She asked a few questions and was able to help me. Without her help i dont think my car would be fixed today. High Five to Jessica. The service team there is helpful and friendly. Great Job excellent customer service. Thank You Karen
8 years ago (16-08-2017)
Julie the internet sales manager was great. She was upfront and honest. Nick followed through with all the paperwork. He was great to deal with also. They both made my wife and myself feel at ease with this Nigel purchase.I have heard that there were issues before. All of the management changed here. They are really working to try to change that perception. If they keep doing things like Julie and Nick did, they will be the top Ford dealer around.
8 years ago (27-06-2017)
Ron Keller is the most attentive, caring, charismatic and professional person we have ever worked with at a car dealership. Ron is not a salesman, he's a person that strives to make you feel welcome and he will go to war to get you what you need. A truly invaluable asset to the Dealer. Thank you Ron for all that you've done.
8 years ago (17-08-2017)
Got a great deal from RJ! Original experience was good. Follow up SUCKS. As part of the deal they agreed to order license plate frames that say EDGE. Supposed to take a couple days. Been a month and still don't have them. Kind of kills the good experience.
8 years ago (26-08-2017)
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